Priority Plumbing

Plumbing
1594 Dupont Street Toronto ON M6P 3S7
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Cris from Toronto
Cris from Toronto
14 reviews Old Toronto, ON
7/10

Main Drain replacement

***Update*** I have unfortunately had to reduce my rating as it has been a week and a half since the plumbing was finished and inspected and there is still a hole in my basement, rubbish in my driveway and even with a promise to come and complete the work it's still not done. Really disappointing considering they were paid over two weeks ago. It's a shame their sub-contractors are decreasing their rating as the core team at Priority Plumbing are amazing

***Original post*** I woke Sunday last week to find my basement flooded with what I thought was water. It turned out that my main drain had been blocked for a long time and everything had been backing up into a basement bathroom without my knowledge for months.

Brandon came out on a Sunday morning and explained everything to me very clearly. He didn't pressure me into replacing the entire main drain, I made this suggestion and the pricing was very reasonable.

The work was horribly messy, the team did a fantastic job and had everything completed within three days. The only area I would change if I had to do this over would be to remove all of my clothing and items from the basement before the work starts. They cover everything with plastic but even so, I'm having to dry clean my entire wardrobe due to the dust on them.

I really cannot thank Brandon and his team for making what I thought was going to be a major drama into a fast and easy solution for me.

1 of 1 people found this review helpful.
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Company Response

Hi Cris, we are sorry that you reduced your rating from a 10 to a 7. We really worked hard to get your sewer line working again on a Sunday. It was a very large and dirty job and we got it done extremely quick and clean for you. I'm not sure if you went out of town but by the time you wrote this we had already cleaned up the site. There must have been some form of communication breakdown and we have attempted to contact you several times regarding this matter. Thank you for choosing us and we look forward to being of service to you in the future.

Sincerely,
Priority Plumbing
https://priorityplumbing.ca
416-762-8662

Previous versions of this review:

Cris from Toronto
Cris from Toronto
14 reviews Old Toronto, ON
6/10

Main Drain replacement

***Update*** - I have unfortunately had to reduce my rating as it has been a week and a half since the plumbing was finished and inspected and there is still a hole in my basement, rubbish in my driveway and even with a promise to come and complete the work today it's still not done. Really disappointing considering you were paid over two weeks ago. My recommendation to anyone - don't pay them until they actually finish the work.

I woke Sunday last week to find my basement flooded with what I thought was water. It turned out that my main drain had been blocked for a long time and everything had been backing up into a basement bathroom without my knowledge for months.

Brandon came out on a Sunday morning and explained everything to me very clearly. He didn't pressure me into replacing the entire main drain, I made this suggestion and the pricing was very reasonable.

The work was horribly messy, the team did a fantastic job and had everything completed within three days. The only area I would change if I had to do this over would be to remove all of my clothing and items from the basement before the work starts. They cover everything with plastic but even so, I'm having to dry clean my entire wardrobe due to the dust on them.

I really cannot thank Brandon and his team for making what I thought was going to be a major drama into a fast and easy solution for me.

1 of 1 people found this review helpful.
Was this review helpful?
Cris from Toronto
Cris from Toronto
14 reviews Old Toronto, ON
10/10

Main Drain replacement

I woke Sunday last week to find my basement flooded with what I thought was water. It turned out that my main drain had been blocked for a long time and everything had been backing up into a basement bathroom without my knowledge for months.

Brandon came out on a Sunday morning and explained everything to me very clearly. He didn't pressure me into replacing the entire main drain, I made this suggestion and the pricing was very reasonable.

The work was horribly messy, the team did a fantastic job and had everything completed within three days. The only area I would change if I had to do this over would be to remove all of my clothing and items from the basement before the work starts. They cover everything with plastic but even so, I'm having to dry clean my entire wardrobe due to the dust on them.

I really cannot thank Brandon and his team for making what I thought was going to be a major drama into a fast and easy solution for me.

1 of 1 people found this review helpful.
Was this review helpful?