Priority Plumbing

Plumbing
1594 Dupont Street Toronto ON M6P 3S7
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Suzanne in Toronto
Suzanne in Toronto
19 reviews Toronto, ON
3/10

installed outdoor tap

Priority Plumbing is an alleged Top Choice Award winner 5 years running. Their rep was polite, seemed knowledgeable and showed me my options. I signed an agreement for the install of a new outdoor pipe at a cost of $627.00 including tax under the impression that a leak had to first be located, drywall would have to be cut and that it would be a lengthy process. After I'd signed, I was told that the work would take about an hour and a half. The plumber remarked in advance that the pipe had been bent from outside by waterproofers so I'm guessing he may have surmised the leak was at the bend which I later learned was the case. Bottom line, he didn't have to cut drywall to locate the leak and solder, or drill through the exterior wall to install the new pipe and tap. Although he was at the house for 3 hours the actual work took less than 1.5 hours. Although I was thrilled I didn't have to replace drywall, I expressed my stupefaction that I was being asked to pay $627 for a job that took such little time, effort and inexpensive parts to the owner who explained I was covering his high overhead costs. I responded that his business costs are his concern and that the price of each job should reflect parts and labour/time costs exclusively. The company claims to match prices and have a " Satisfaction Guaranteed" policy on their website. High prices that are set in stone and aren't adjusted to reflect the actual time, effort and cost of doing the work would prevent me from using this company again or recommending it.

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Company Response

It sounds odd that you never mentioned we damaged your electrical wires before? When you called, you said the job was great, the service was amazing, it's just that you wanted 1/2 of your money back, because you know a handyman who subsequently moved out of the city.We are not handymen who work out of our home, we have legitimate business overhead to cover and can not compete with unlicensed, uninsured and irresponsible handymen.
Best to you.
Priority Plumbing
https://priorityplumbing.ca
416-762-8662

Previous versions of this review:

Suzanne in Toronto
Suzanne in Toronto
19 reviews Toronto, ON
2/10

installed outdoor tap

Priority Plumbing is an alleged Top Choice Award winner 5 years running. Their rep was polite, seemed knowledgeable and showed me my options. I agreed to the install of an outdoor tap. Instead of soldering the pipe, the plumber attached it with tape and charged $627.00 for 1.5 hours work plus the fixture. He damaged electrical in the process so that an electrician had to be called. The company has a " Satisfaction Guaranteed" policy. When I called to complain the owner explained that the cost was a reflection of his high overhead. Avoid this company!!!

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