Adt Protectron - Out of Business

Formerly Protectron Security Services
Alarm Systems
8481 Langelier Boulevard Montréal QC H1P
Write a Review
Write a Review
HomeStars
Alarm Systems
Adt Protectron - Out of Business
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

47%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Adt Protectron - Out of Business

Average customer rating:
5.2 10 (406 reviews)

Sort by

Jason
Jason
0 reviews Toronto, ON
4/10

Called to renew, after 9 transfers I said cancel my accounts..

So, I called to renew two of my multiple business locations.
Transferred from Canada to USA to Canada, from tech to CS to Sales, left to dead air calls twice...

So.. I got fed up and cancelled instead..

They need to fix their IVR / Extensions on their agent desks and their agents need to improve their listening skills.....

I had to ask multiple times.. "is this canada? Is this business support"

Approximate cost of services:
$42.00
Was this review helpful?
Rick in Halifax
Rick in Halifax
1 review Halifax, NS
2/10

Trying to cancel service for 2 months!

Been trying to cancel service for 2 months. Each rep acknowledges the request and sees my prior requests but cannot put me in touch with the “cancellation” dept due to excessive wait times. Two cancellation emails sent to ADT and both acknowledged. Two months later account still active. Spoke with two more reps today who said they would get service canceled... highly sceptical. What more does a customer need to do? Cancellation requests received by ADT and documented in their system...poor service.

Approximate cost of services:
$0.00
Was this review helpful?
Francis in Vancouver
Francis in Vancouver
1 review Vancouver, BC
1/10

Horrible Customer Service

Have been with ADT for 13 years. I have decided to switch due to their bad service. A wireless sensor was out of battery two years ago. Despite my repeated calling and request for a battery, nothing has been done to fix the problem. Last night, the carbon monoxide detector started to beep intermittently (usual sign of maintenance issue). I called ADT service line and was instructed to remove the panel cover and the batteries to stop the beeping. Once I removed the panel, I found that the detector was hard-wired and there were no batteries. Touching any metal part inside could have electrocuted me. There was an expiration date of the detector written behind the panel cover (to be replaced by Oct 2019). Again, I questioned the agent why ADT didn't replace it last year. To my surprise, she said that it is the customer's responsibility to notify ADT when to replace the CO detector. I have never heard of something like this before. A customer has to tell a security alarm company when to replace a piece of equipment. If the expiry date of the equipment is concealed behind the panel cover, are we supposed to unscrew every piece of equipment once a year to check the expiration date? It is a joke. Time to switch to another more responsible corporate citizen.

Approximate cost of services:
$45.00
0 of 1 people found this review helpful.
Was this review helpful?
Private User
Private User
Private User reviews North Saanich, BC
2/10

Billing

ADT is double billing me every month since transfer to Telus and is refusing to correct it...will not answer my emails ...called once but still did not correct ...problem because I am auto payment

Approximate cost of services:
$43.00
Was this review helpful?
Private User
Private User
Private User reviews Fort Erie, ON
0/10

Poor service provider

Every sensor in the house was programmed on double delay to transmit signals to station , to call them and put system on test during renovation took 20 minutes on hold , there was bunch of sensor broken or taken down during renovations they didn’t have a list of zones that didn’t work .

Approximate cost of services:
$40.00
Was this review helpful?
Private User
Private User
Private User reviews Ottawa, ON
1/10

ADT

I requested for services which was not installed instead what was installed was different from my expectation. I have tried calling the Ottawa office with no one to speak to I later called main office to cancel the installation, after 2hours on phone I was told that I have to pay 1200 dollars to cancel the service it is less than 30 days and the system is not functioning as expected. I feel I have been trapped after reading all the review

Approximate cost of services:
$45.00
Was this review helpful?
Private User
Private User
Private User reviews Surrey, BC
0/10

I would almost prefer a breakin

My old alarm system was just replaced by an ADT technician. Two of the new sensors failed on installation. My phone line was left disconnected. It took several tries to contact ANYONE at ADT service office. Old system was only partly removed and the rest was left behind (control box, siren, control panel and wires). A waste of time and money.

Approximate cost of services:
$1,100.00
Was this review helpful?
Anne from Burnaby
Anne from Burnaby
2 reviews Toronto, ON
1/10

Don't Use ADT!

I signed up with ADT when I move into my new home in April, 2016. The installer arrived to install the cameras and motion sensors along with the appropriate alarms for doors and windows. He had issues with understanding how best to set up the cameras and installed them in a way which meant that my back door was not visible. My basement suite door and window were also not visible. My garage door was not alarmed. The ADT installer claimed that this was the best solution that was
available. I had a few equipment issues. However, ADT changed their acct numbers midway through my contract. I had no communication with them regarding the change. I continued to pay through my online banking app. While ADT was receiving the payments, they were not crediting my acct. So, I was getting late notices coming in. Despite numerous calls and no response to the issue, I continued to spend hours of my time to get the issue resolved. It took over a year!!!! Finally, I cancelled my monitoring with ADT when my garage was broken into. I lost a few thousand $ with of items. I called in a local security company, . They showed me two camera wires that were hanging visibly from my deck ceiling that the ADT tech completely missed. I can only assume that he was not knowledgeable enough to understand what a camera wire looked like. Now, I have all of my entrances on camera surveillance and live video as well. (unlike ADT). The other was also able to easily alarm my garage (which should have been done from day 1). NOW, I'M ALSO PAYING A MONTHLY MONITORING CHARGE THAT IS HALF OF WHAT ADT CHARGED ME. The biggest thing for me is that I finally feel safe and secure. I never had that feeling with ADT!

Approximate cost of services:
$2,000.00
Was this review helpful?
Lucaner in
Lucaner in
1 review Lucan, ON
2/10

Unable to fix a problem

Alarm system constantly shows low battery, finally had company send replacement batteries that were either wrong size or made no difference to the situation. Finally gave up trying to solve issue, just letting contract run out, then they are finished with me, I’ve had enough of their excuses.

Approximate cost of services:
$38.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Good afternoon Lucaner, we are sorry to read that you have techncial issue with your system withut having a resolution. In order to assist you further and find a solution to your concern, we invite you to send us in writing to customer.support@adt.ca or short description of th eissue with your contact information, one of the Executive Escalations offcie member will be reaching you out.

Anne J in Vancouver
Anne J in Vancouver
1 review Vancouver, BC
0/10

Has ADT illegally withdrawn funds out of your bank account?

Looking to hear from people who have been successful, or unsuccessful in their attempts to secure reimbursement from ADT for funds illegally withdrawn from their bank accounts. Many review sites have contributions stating that even once refunds are promised, the remuneration never materializes. Please record your story of ADT overcharging, continuing to withdraw fees after account cancellation, and problems with not being able to cancel service in general. Please take the time to record your experiences here, so that we may help each other identify if there is a pattern of fraud.

Approximate cost of services:
$2,400.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Good day Ann J, we are sorry to read that you are experiencing some issue with a billing situation. Since we cannot retrieve your account to assist you further in resolving your concern, we invite you to provide us with your account number or the address where the service is provided with a short explantion of the situation to cutomer.support@adt.ca, your concerrn will be escalated to our Executive Escalations Office.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Adt Protectron - Out of Business

Headquartered in Montreal and Toronto, ADT is one of Canada’s largest monitoring and alarm system installation companies, with solutions including the full line of Protectron's products. With its network of qualified professionals specializing in the sale, installation, servicing and monitoring of electronic security systems, it serves more than 800, 000 ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Alarm Systems pros in Toronto?