Rand Pools & Spas

Swimming Pools, Spas & Hot Tubs
Pickering ON L1W 1Z9
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60%

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Reviews for Rand Pools & Spas

Average customer rating:
6.5 10 (19 reviews)

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Kelly in Woodbridge
Kelly in Woodbridge
0 reviews Bowmanville, ON
1/10

Disappointing but not surprising

They didnt support during initial instal leaving us to deal with some serious issues on our own and didnt honour the warranty now that the hot tub has stopped working properly 2 years later. Stay away!!!

Approximate cost of services:
$15,000.00
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Private User
Private User
Private User reviews Pickering, ON
10/10

Pool Review

Been with Rand Pools since they installed our pool back in 1990. Always been professional & reliable over the years. C we are happy & would recommend them.

Approximate cost of services:
$50,000.00
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Private User
Private User
Private User reviews Whitby, ON
0/10

Rand Pools cuts corners. Go elsewhere!!

We had a pool installed a few years ago by Rand Pools. They cut corners when they installed the pool and now we have to repair the mess they left behind. Whatever you do stay away from them! They don't answer the phone, don't return calls and aren't interested in customer satisfaction.

Approximate cost of services:
$16,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Pickering, ON
0/10

Solar Blanket

Asked for a solar blanket to be ordered and installed about a month ago. The charge or the solar blanket including installation is approximately $365.00. A month passed without the solar blanket being installed. In addition, there were numerous promises to call me to have it installed but not once did they call me back. I finally had to call them for the fifth time and was told that they don't know when they would be installing it since they were busy with pool openings and other jobs. They also used COVID as an excuse even though I placed my order a month ago. I guess they value money more than the clients. Given that I had ordered this item about a month ago, they should have honoured their commitment to get this installed. Instead it was excuses after excuses. Their customer service is terrible and the folks that answer the phones provide next to little information. I did not find them helpful in the least. I had heard other negative comments from other folks but though I would give them a try. Well I guess that that the negative comments were well deserved. I would never do business with them as they clearly have to no commitment to their clients and will put a precedence on the jobs that are going to put the most money in their pockets. Find a company that is more reliable and has actual follow through.

Approximate cost of services:
$365.00
1 of 1 people found this review helpful.
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Brad in Ottawa
Brad in Ottawa
0 reviews Ottawa, ON
10/10

Hot Tub

Best service by far for any hot tub place that we inquired with. Katy was our representative and was very pleasant, knowledgeable and caring. We had an issue with the hot tub that was dealt with in a timely fashion by Katy.
Thanks Rand and especially Katy for the awesome job!

Approximate cost of services:
$8,700.00
1 of 1 people found this review helpful.
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Company Response

Thanks Brad. We appreciate your business and your review! It was great working with you.

Adrian in Blacks Harbour
Adrian in Blacks Harbour
1 review Whitby, ON
10/10

New Pool Build

Rand Pools installed our swimming pool 3 years ago, installation was great as the crew was very professional and completed in a timely manner. Work was very neat and clean, everything has been working great.
Service has been great aswell, from a replacement light to water testing...I would definitely use / recommend Rand Pools.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Thank you Adrian! Your business and your kind review is appreciated :)

Private User
Private User
Private User reviews Ajax, ON
0/10

Pool

They were great during the initial construction process. When it came to fixing all of the problems after the install that was another story. They have refused to fix several of the defects that resulted as a result of an improper installation of the pool cover and never corrected many other issues that they promised they would. Their after care service is terrible and once they have your money, they are surprising unavailable for work that does not mean more money for them.

Approximate cost of services:
$40,000.00
2 of 2 people found this review helpful.
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Company Response

Hi Ben,

After your pool was installed, we gladly and in a timely manner fixed multiple minor issues (small stone removal from under the liner x2, new sand filter under warranty). Last season, we asked you to please contact us when you were ready to have the pool drained below the shallow end to remove the stone and did not hear back until the end of the season - understandably, as it was a very hot summer and the pool was in heavy use. As soon as we were given the go ahead, the issue was rectified and pool closed (no charge). This was not a matter of refusal and certainly not you being ignored.

The cover, in which you insisted on getting and maintained that no anchors be put into the waterfall was advised against. After having the a rep from the manufacturer & our crew meet you on site to discuss, they agreed to make the cover. After the install, you were of course not happy with the way it attached on the waterfall side of the pool. Our technicians offered a number of options on multiple occasions to try and help solve the issue, though you were unwilling to take their suggestions.

We take pride in our work and would not refuse to correct a problem that one of our clients may be experiencing.

Best regards,
the Rand Pools Team

John from Ajax
John from Ajax
1 review Ajax, ON
10/10

Pool install

The project went perfectly from start to finish. Bill designed the pool to match our backyard landscaping. The crews did a fabulous job. I would highly recommend them to anyone. Price/quote did not change, completed as promised and they have even checked in with us to ensure we were happy.

Approximate cost of services:
$38,000.00
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Company Response

Thanks John! It was a pleasure working with you.

T. Wilson from Pickering
T. Wilson from Pickering
1 review Pickering, ON
10/10

pool service/repair

Out of the 3 companies we have used Rand is the best! They have opened, closed and repaired the pool, so I feel it is appropriate to do a review.
Their customer service both on site and in store is exceptional. Wished i had found them sooner!

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Kim from Pickering
Kim from Pickering
1 review Ajax, ON
10/10

Pool and Hot Tub

We have a pool and hot tub both bought from Rand. The pool was purchased through Bill 25+ years ago. It has required some minor service (all done by Rand), but overall still runs and looks fantastic! Our self-clean Hydropool 575 hot tub was purchased roughly 6 years ago with no problems to date... Though we have tried several other companies simply due to convenience we always find ourselves returning to Rand Pools for any water testing or service needs.

Approximate cost of services:
$20,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rand Pools & Spas

In ground swimming pool service and construction. Hydropool Self-Cleaning hot tub and swim spa dealer. We carry Pentair, Sta-Rite, Hayward, Jacuzzi, Natural Chemistry, Zodiac, Raypak parts and more! Visit our Retail location at 906 Brock Rd S in Pickering.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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