Rcc Waterproofing

In a time of need, Jaime H was extremely helpful to me and my family as we navigated the issues of a wet basement and personal possession safety and storage. Great service and follow up by Jaime and RCC minimized the emotional and physical impact to us all.

Jeffery was accommodating and prompt throughout the process. There was some confusion on an original date that we discussed to do the waterproofing and he took care of it immediately. He organized the best crew to come and complete the work and understood the requests we had with the care of our property and our neighbors.The only constructive criticism I would give is for him to be more genuine in his delivery when speaking to customers; we found him to be asking questions for the sake of asking and not extremely interested in the answer. Overall Jeff was excellent from start to finish and understands what it means to deliver quality work.

The installers were exceptional. They answered all my questions and took care of our property without any negativity or rebuttal when I asked for certain things to be considered and to be put back in a certain way. We are extremely particular with our home and expectations are hardly matched when we hire any company to work for us. This is not a clean job and extra care was taken when digging the dirt out and placement of it. RCC Waterproofing not only delivered quality work with their service and product; but gave us a very customer oriented crew which was much appreciated ...even if they killed our delicate Japanese tree peony! Just kidding guys, we know you tried to save it and we thank you again for all your hard work.

We would recommend RCC Waterproofing for anyone looking for a company that delivers what they promise which these days hardly ever happens and they should be commended for giving us an excellent experience.

Working with Jamie made the whole experience with RCC great. From the time he quoted me to the billing point, he was straight forward and competent. I have no hesitation in recommending this company.

In 2015 I found a crack in my basement foundation. In 2012 I contacted RCC Waterproofing and the saleperson who did the site visit was named JAMIE HALLETT so I made sure to contact him again for this NEW crack. He assessed the damage. Provided a variety of solutions. Helped me determine the best course of action. Co-ordinate the repair dates & times. The team executed the repair and 6 months later there's no sign of any more water. I would HIGHLY recommend both JAMIE HALLET and RCC Waterproofing without hesitation.

December 10, 2015

Job done in November 2015

Just wanted to let people know what an absolutely wonderful experience i had with this company and its employees. My first interaction was with Jamie. Jamie was quite simply amazing. He walked me through every aspect of the project explaining all the steps and materials required to do the job properly. He was so professional that i knew right away that he was the man i wanted to hire. I was even more impressed when i received the quote and realized he was very competitive with all the other quotes I received. I have worked with many different trades people and companies and i can honestly say he was probable the best first contact i ever had. The project went according to plan and Peter and his crew even worked through the weekend to complete the project(due to some poor weather during the week). Peter was another amazing member of the RCC team as he and his crew worked tirelessly to make sure ever aspect of the job was perfectly done. No corners were cut and what i was told i was getting was exactly what i got (for those of you who have done renovations in the past, you will appreciate how rarely this happens). Jamie and Peter were both just amazing people who care about the quality of there work and there customers. To say i would recommend them would be an understatement. Great job Jamie and Peter, and great job RCC for hiring them.

George
Scarborough, Ont

In May of this year we had our basement waterproofed on the inside of our basement by RCC. We were very pleased with all the employees that made the repair. We are now putting down a new floor and noticed 2 spots where the floor was not level. We contacted Jeff our salesman and returned the call promptly. He had Sam the field supervisor at our door within the hour. Sam said he would send a crew over to fix it. Billy and Josh arrived and made the repairs as required, Billy and Josh were efficient, quick and polite.
We would like to thank Jeff, Sam, Billy and Josh. This repair from our first phone call took less than 5 hours
Thanks again RCC

Sharon and Bill

We hired Jamie and his crew from RCC to do some waterproofing for our 100 year old house. We were also hoping that they would enlarge one of our basement windows to bring a new washer and dryer since we could not fit full sized machines down our stairs. The team from RCC was terrific. They enlarged our window space, brought in our new machines, installed a new window AND did our waterproofing. Our foundation was in pretty poor shape and they were worried about tamping down the soil, preferring to let it settle in naturally. They promised to come back in 3 months to remove any excess soil that had not resettled and put our fence back. We had our doubts, but since we had read such great reviews we hoped for the best! Sure enough three months later after a quick e-mail reminder to Jamie, our excess soil was removed and our fence was back in place. Thanks RCC - great job!

The initial consult was professional and the price was excellent. The next part was a nightmare as we were supposed to receive 48 hours notice before coming. We received an EMAIL the night before they were coming and had to scramble as one of us wanted to be there. Work was done, cigarette butts left all over the place. They called wanting payment but I informed them I hadn't received the final bill. Informed me the contract was the bill. Promised to come back in the spring to level but didn't. Called them 10 months later and they promised to come on that Saturday. Called my cell, didn't leave message. Called them back and was told they couldn't come. This repeated itself for the Tuesday . Finally, after 2 cancellations without notice, and threats of escalation Joey finally showed up and finished the work. Still issues with it but I'm not calling them again.

I thought that Jeffrey did an excellent job as consultant. Not only was he prompt and personable, but he knew what he was doing and gave good advice. The men who did the repairs were hardworking. As far as they were concerned, I would have liked a phone call to tell us when thy were to arrive, since that would have prevented some damage to the side of our driveway. The return call in the spring to correct winter settling was appreciated. There again, a call before they came would have made things a bit better, since the men did not bring enough soil to totally correct the winter slumping. They said that they had not been told that that would be necessary. The overall result has been very good; the basement has remained dry in spite of heavy rains and everyone was easy to work with. The one area that I could see improved was communication when the workmen were about to arrive. Then we could have avoided our two disappointments. However, I would still recommend the company for its quality of result and reliability of guarantee.

We hired RCC Waterproofing to fix a leak in our basement after getting several estimates (one in particular that was WAY overpriced). Their consultant Robert showed up on time and was very knowledgeable about the process and did not pressure us at all. A date for the work was set and they called the day before to say they would be there in the afternoon to begin and they were. I was impressed when they put down plywood to ensure the excavation process would not ruin our grass and they took the time to properly fix issues in our foundation. I must commend the TNT (Dynamite) crew on their work ethic and efficiency.