Roger's Security Systems Inc

Alarm Systems
2224 Previn Court ON L7L 5L6
Write a Review
Write a Review
HomeStars
Alarm Systems
Roger's Security Systems Inc
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

40%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Roger's Security Systems Inc

Average customer rating:
3.8 10 (10 reviews)

Sort by

Shotta in Scarborough
Shotta in Scarborough
1 review Toronto, ON
0/10

Rogers Home Monitoring

Do not get the ROGERS HOME MONITORING. Absolute garbage. Doesn't work properly and then when you call to get trouble shooting, they can barely help. Very poor customer service. The camera stopped working during a power outage. I tried to get it working again, and it didn't work. Also rogers will charge you an early cancellation fee. DO NOT GET THIS IF YOU WANT TO BE STUCK ON A CONTRACT.

Approximate cost of services:
$1,200.00
Was this review helpful?
wei in Scarborough
wei in Scarborough
0 reviews Toronto, ON
0/10

Home monitoring

Poor customer service, long hours waiting time to talk to, most of the time not working,

Approximate cost of services:
$550.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
0/10

Poor security system

Poor system, screen, app. Too slow for anything alarmn system keeps getting frozen.

Alarm went off because the screen was frozen and were unable to dwactivate it, police came up and got a charge in the bill.

We got wifi bulb, cameras, wifi deadbolt. All low qualitt close to useless espcially the system itself and the deadbolt. Honestly put your money elsewhere. I still have to keep dealing with this for one more year and cant wait to get right of it.

Poor product overall vwry dissapointed.

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

Where are you located, this system seems to be a Rogers Smart home system from what you are describing in your review. We are Roger’s Security Systems in Burlington Ontario.

Private User
Private User
Private User reviews Calgary, AB
0/10

STAY AWAY

Stay away from these guys, absolutely horrible service.
My alarm tripped this morning because their key pad wasn't communicating with the system.

I waited over 4 minutes for someone to actually call and check if everything is OK. Then I got a text message telling me to call them, so I call then the lady puts me on hold. (Remember this could have been an actual dangerous satiation and in 6 to 7 minutes a lot could happen) yet she puts me on hold..

Now as I am writing a review, I have been on the phone for 1 hour and 45 minutes and still waiting, I talked to 7 different people so far to complain.

I am canceling my service, this is not the right company

Approximate cost of services:
$700.00
Was this review helpful?
Company Response

Can you please tell us from what area your calling from, are you with Rogers smart Home monitoring or with Roger's Security out of Burlington.

Ms in Surrey
Ms in Surrey
1 review Surrey, BC
0/10

Stay away!!!

Was quoted 44.99 / month... received a bill for more than 350.00 , without the installation being completed. Then they adjusted the bill and said we still owed more than the initial quote!! Stared charging us 76$/mth

Approximate cost of services:
$207.00
Was this review helpful?
Company Response

Hi Ms,
I think your posting on the wrong company. We are Roger's Security Systems in Burlington Ontario and aren't part of Rogers Smart Home Monitoring.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Roger's Security Systems Inc

Installation & Monitoring of Security, Access Control and Camera Systems. GPS Tracking & Generator Monitoring. We are a Honeywell Authorized Security Dealer.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Alarm Systems pros in Burlinton?