I purchased a new shower faucet at Rona ($230) and decided to give the Rona install services a try. The young lady at the install counter was nice enough and told me it would cost roughly $130 to replace my existing one. The following week the contracted out plumber for Rona comes over and tells me that it will be more money for the install and to call Rona to see what he will quote them. After trying to contact my Rona install contact numerous times and leaving messages I finally get her on the phone and she tells me it will be an additional $250 for a total of $380 just for the install so I decide to find another plumber to do the job instead. (which was much cheaper) Trying to get refunded for my install took me weeks as she would not return any of my calls and early one morning I finally got a hold of her on the phone. So much for Rona customer service, I will definitely not do business with that Rona again.
- Approximate cost of services:
- $230.00