I purchased a range from Sears Home. On the day of the delivery, the delivery men did not arrive until 1 hour after the end of the promised delivery time period. When they came, they measured my doors and told me that the range was 30" wide and therefore was too big to fit through the door. They said I needed to go back to the store and buy a smaller range. I was confused but agreed and they left. After some time, I realized that even though the width of the range was wider than the door, the depth of the range should be small enough to fit through. I went back to Sears to ask someone about the measurements of the range. All of the salespeople on the floor ignored me and did not answer my questions because they knew I would not be purchasing anything that day. I went to the customer service desk and all they said was "try the delivery again". So I wasted another day waiting for the delivery. This time, some more experienced delivery people came. They did not even bother measuring the doors. They just carried the range in, and it fit through the doors with room to spare. The service at Sears is very questionable and delivery is hit or miss.
- Approximate cost of services:
- $1,500.00