Sleep Country Canada

Salesman misrepresented the product and functionality; don't stand behind their guarantees; terrible installation; three calls to customer support with promises of an investigation -- never happened.

Well, I bought a chiropractor mattress from Sleep Country cuz I have a bad back and they recommend this mattress for me. I noticed I've been getting a lot of little fluffies on the mattress so I pick them out or try and vacuum them to get them out but it's very hard it's like sleeping on crumbs. So that being said. I phoned the manufacturer and they told me that is not a defect. really because I think that is a defect well lesson learned will not buy anything from there again

King size Beautyrest Imperial. The worst purchase we've ever made in our 37 years of marriage.
These mattresses come with a warranty that will replace if the mattress sags more than 1-1/2". The problem is that the pillow top design makes it impossible to prove your case. The support below the pillow top collapse and gives you extreme back aches like we have never had before but the pillow top remains fairly flat therefore your claim is denied. Their "Priority One" online claim form is a joke! I could go on and on but I'm just too tired! We spent over $2500, don't! Buy a cheaper mattress and it will last just as long at 25% the cost.
Don't waste your money with this company. They should be shut down and investigated.

I bought a Tempur ProBreeze TEAL mattress in Feb. 2021. The advertising that sold me was that it would cool you by about 10 deg. What they DIDN'T tell me was that it also did this in the winter. It was actually too cold to sleep on. I went back and talked to them about this, and asked if using a mattress warmer cover on it would work. I was told that this would "probably" void the warranty. They suggested covering the mattress with a heavy blanket. I did so, and it helped. In late spring I removed the blanket. We found that the mattress no longer cooled our bodies when it was hot.

In the 3 years since I bought this mattress, it has developed depressions where we most often lay on it. I am handicapped, and to turn over is a struggle uphill with just one usable arm.

Please read all reviews before making a purchase
Please dont waste your money in this company. Please read all the reviews before you make a purchase.
I asked the manager of the store about the return policy of the mattress before I buy it. I bought it for my father (who had 3 lower back surgeries). My father only used the mattress for 1 week and the doctor ordered a special mattress and bed for him. The manager said your father has100 days to try it, no problem if he doesnt like it, we can do something if he doesnt feel comfortable using it. He didnt give information about no return policy and exchange only. The customer service treated me so bad and they yelled at me. After trying so hard and pushing the customer service, they accepted refund of the mattress but the manager of customer service said I have to pay %25 of the total price. I am a student and my parents are with ODSP. Financially we are not stable. The customer service manager said the no return policy is written in the receipt and in the small red envelope they provided to me when I paid for the mattress. He is wrong and I went through the receipt and the red envelope, but I didnt find a word regarding return policy. Then he said he will call me back. After reading all the documents they provide to the customers during purchase, he called me back and said why I didnt check the website before buying the item as it is written in the small red booklet to go to the website for more details. First of all, they provide the red envelope after the purchase is completed. Second they do not refund any items once you purchase it.I dont have data in my phone and I was not able to access the website even after the purchase. They do not have any computer in the store for customers to access the website for more information. Why the manager did not tell me to go to the website for return policy when I asked him for more details about return policies. He knew that I was not going to buy the mattress for my father with a poor condition. He tried to sell it to me. This 25% should come out of the managers pocket who didnt give me enough information and customer service manager said I should have checked the website. Will they know that its not your mistake but still they try to take money from you. I know a lot of people who complain about their customer service. I have to go to the media and inform everyone how they play with their customers. I will also do a lawsuit to fight for my parents money. Please help me and comment.

Tried to get comfort exchange. then drivers that were picking up and delivering said there were defects, although that never said to us. Now they say it is a warranty issue and wont give us the more expensive mattress. Say we will have to go through customer service. I phoned store and they said we have to go through customer service. I said if it is a warranty issue that you say now why would you not take the mattress and leave us the one we paid extra for. Long story short hopefully we will get new mattress that we paid for and they would not leave. What service and lots of run around. Never again here.

Had the best and most fantastic service with Erika. Very knowledgeable and professional. Thank you Erika! We have been going there for well over 15 years and never disappointed. Thank you!

I have no negative experience. I learned a lot about the different types of mattresses and the sales person helped us find the perfect set for us. She seemed genuinely interested in getting us a better night's sleep and thoroughly explained our options for before and after the sales.
Will definitely shop at the Spruce Grove store again!

Sales rep charged me regular price (total $1863) but item was on sale. I'd used my debit card. They couldn't refund me the difference so I have to wait 10 business days for a cheque for MY money (over $400). Scheduling delivery, the sales rep said we can do Sept 28th. I said I can't as I'm babysitting my grandson. We settled on Sept 29th. I get home and notice on the bill delivery will be Sept 28th. I call to remind them it s/b the 29th. They say sorry it's too late to change. We'll have to schedule another date. When I call head office, they suggest I go back to the store and speak to the manager. I said why should I have to drive back there? You should be offering to fix the problems for me.
Terrible service all around. I'll never shop there again.

My experience with SleepCountry post-purchase was horrible. We bought a mattress, mattress topper, protector, and two pillows. Over $2300 of product in the order.

They listed a Kingsdown pillow on their site as down and after one night with it, it became clear it was not down. I checked the box the next morning and it listed the fill as polyester! When I mentioned this to the chat agent in the chat box, she asked if it had been opened.

I said "Well yes, if I knew from how it felt that it was not down, then of course I opened it!" She told me then it's mine and they won't return or exchange it, full stop. She wouldn't even transfer to anyone else in the company and then abruptly ended the chat.

Dealing with SleepCountry is brutal!