Called for an estimate regarding a leaky roof. Guy named Bob came to the house. Provided some advice to my wife, spent almost no time to explain, and charged $80. Said that no work can be done until January. Left a poorly handwritten "receipt" with his suggestions that I could barely read. Worse, did not even give me a call to explain his findings after taking the money. I called Smart Roofing and they said this Bob would call me. And ne never did. If you want to waste $80, call Bob and Smart Roofing. If you need someone to repair your roof leak and get an honest estimate, call someone else. What a ripoff.
- Approximate cost of services:
- $80.00
- Company Response
Mike, after providing you with same day service on Friday December 22nd, providing a 30 minute explanation to your wife and mother in law, I also provided them with a written and a detailed diagram. Unfortunately, it was difficult to overcome the language barrier, but I did explain everything to them the best I could.Being that this was the last business day before Christmas, and that there was lots of snow and ice on the roof, I was unable to send someone there until after the holidays, which I did explain to them. I did however call you back on December 27th, which was our first day back at work. You were fully aware that there was an $80.00 charge for the roof inspection of the repair, however; that charge does get deducted from the roof repair. Unfortunately, the roofing industry is weather dependent.We apologize if you felt that this unacceptable.