Stoney Creek Furniture

Furniture
395 Lewis Road Stoney Creek ON
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Stoney Creek Furniture
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66%

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Reviews for Stoney Creek Furniture

Average customer rating:
6.4 10 (46 reviews)

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June in Hamilton
June in Hamilton
1 review Hamilton, ON
10/10

entertainment unit with fireplace

We found the perfect TV stand at Stoney Creek furniture which had great selection overall. The purchase was straighforward, efficient. The service we received after the product malfunctioned was exceptional though. Home service call and the repairman gave us a 15 min window when he would arrive and stayed true to that time(unlike having to wait half a day for the phone co. to come).

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Kyle in Waterford
Kyle in Waterford
1 review Waterford, ON
0/10

Kitchen Table

Bought a table from there store. Had it delivered, and where very happy with the table until we found it damaged. Called them and they where going to deliever another table free of charge. Took off a half day of work to recieve the table and it turned out the table was even more damaged than the new one we had bought. They must have swapped that table out with one in the bargan bin. Called management on a thursday and he was going to have it taken care of. Week and a half later we had to call them back and talk to two other managers and both of them gave us the run around. Finally talked to the owner and he was going take care of it. Had to call back 2 days later because I only seen part of what was promised to happen. We where very excited about Stoney Creek Furniture since we had just bought a new house and need to furnish the entire house and we like so many things in the store. After this experience with this company I would not recommend to anyone or do I have a good feeling about this company. If they would have done things right the first time, or at least fixed the problem RIGHT the first time and taken accountability for their mistake than we would have been satisfied and repeat customers.

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Christina
Christina
5 reviews ,
10/10

Living room furniture

I recently bought a living room set at Stoney Creek furniture. The staff was extremely helpful in selecting the fabrics to match my door, and I felt no pressure when I turned down a couple of their "upsell" recommendations.

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Jen Niagara
Jen Niagara
5 reviews Niagara Falls, ON
10/10

Sales Staff very knowledgeable

Great Service provided good feedback was very friendly and knowledgeable. Large showroom with plenty to choose from. Amazing Leather selection. Greeted as I walked in the Door by friendly staff

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Chrissie in Toronto
Chrissie in Toronto
1 review Toronto, ON
8/10

Living room furniture

We recently purchased new furniture for our living room and decided to try Stoney Creek Furniture - let's just say that it was worth the drive to Stoney Creek! The customer service was excellent!

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Laura from North York
Laura from North York
1 review North York, ON
8/10

Sofa, love seat, chairs

Even when there were problems with the couch/loveseat Stoney Creek stood by their products. We returned the furniture to be repaired without question. It's nice to know there are companies that guarantee their product!

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Niagara Gal
Niagara Gal
8 reviews ,

First Review

9/10

Sofa and chair

I visited their showroom and bought a sofa and chair. Salesperson was very helpful and made suggestions for accent pillows and even paint colour. I ended up using her selection and was very happy. Sofa/chair arrived Friday and it looks fantastic. Thanks again!

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Mariana in Toronto
Mariana in Toronto
2 reviews Toronto, ON
0/10

Palisser leather sofa

Bottom line: quality control is poor, customer service not helpful, once you pay, if something foes wrong, you might as well forget about your furniture.
I will never buy anything there or from Palliser and I DO NOT RECOMMEND this store to anyone!

To see the details, read on.
We wanted our first "real" piece of furniture to be of good quality and did not want to get it at Ikea or the Brick, but wanted something better. So we went to SCF.
At the beginning the service was great. Everything was possible and everything was just the way we wanted it. We finally picked a sofa and a colour that we wanted (after weeks of deliberation). Then, we were told that the sofa will take 8 weeks to be delivered, not the 4 weeks they initially promissed. We almost walked out, but at the last moment turned around and paid the deposit. SHOULD HAVE KEPT WALKING!!!
Four weeks later, they told us our sofa was ready. We were extatic! We wanted to get the sofa as soon as possible so we drove to Stoney Creek to pay the rest of the balance (they won't deliver until you pay). We paid and then went to look at the sofa. To our horror, there was a large mark on the cushion that they claimed was a natural scar. It looked like someone has cut the cushion with a knife and then tried to fix it. We said that it was unacceptable and wanted them to fix it. They said no problem, they will order the part, fix it and deliver it in 3 weeks. In the meantime they gave a us a "loaner" sofa so we have something to sit on.
Three weeks went by, still no sofa. We finally called to see what's goinng on, and apparently, the wrong part arrived (or was ordered, no one wants to take responsibility for it). So, then we now have to wait until they send the new part and that gets fixed. So probably another 3 weeks. We paid the full price in November. No compensation was offered, it's basically sit and wait.

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Ron in Grimsby
Ron in Grimsby
1 review Grimsby, ON
8/10

TV Console

we searched all over southern ontario for the perfect tv console
for our new plasma, found it at Stoney Creek, just what we wanted, colour, style, size ,etc, and it was on sale.
The only issue was waiting for delivery, it took six weeks, from Ottawa. but it was acceptable as we were very happy with our selection.

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Art in Paris
Art in Paris
2 reviews Brantford, ON
8/10

SofaSet

The expert staff was so wonderfull with helping me select the great fabric for my new sofa set. It fits our decor perfectly ! Thank you for a wonderfull shopping experience !

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stoney Creek Furniture

From traditional to transitional, Stoney Creek Furniture has been furnishing homes for over 47 years. Let us inspire you and help you make your house a home. Stop by and experience what so many others already know. Furnishing your dreams since 1969.
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