I purchased a Beam 650 SBN vacuum from a Beam dealer in Markham after my 15 year old Kenmore had a broken dust bin, so I decided to replace it. Despite some of the unfavourable reviews from this store. I made the purchase October 31st, within two weeks the power head was making "noise". I took in back to the store of purchase. The manager "fixed it". However as we started using it again the same noise reocurred. I call Beam directly. The person I spoke to said there was no record of any repair; no invoice was sent to them. Beam referred me to Superior Home Systems. Raffi whom I saw as I went into the store was very pleasant. He was able to get my Power Head replaced-brand new, as the one I brought for repair could not be repaired. Next time I will drive to his store for service or repair and not Markham.