Tasco Appliances

Appliance Retailers
84 Kenhar Dr Toronto ON M9L 1N2
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41%

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Reviews for Tasco Appliances

Average customer rating:
3.8 10 (249 reviews)

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Jennifer
Jennifer
1 review Toronto, ON
0/10

Appalling standards

This company is in disarray. We ordered all new appliances for two new builds, paid in advance and had delivery days set up only to learn nothing was available. On the second batch, they could only deliver washer, dryer, stove and hood. Then they tried to sing us for a second delivery charge for a fridge and microwave and later agreed to waive it. The fridge never came so we got it no problem from Beat Buy. Then they said to pick up the microwave but our (wonderful) salesman said it wasnt in the store. Then we got texts and emails to book delivery and I took a day off work. Then a call on delivery day to say I had to go to the store or pay. The store checked and of course its not there. So Ive lost a day of work , had to pay twice to have appliance installation and still zip from Tasco. Avoid! Their delivery department is in disarray and nobody cares.

Approximate cost of services:
$10,000.00
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Kim in Newmarket
Kim in Newmarket
2 reviews Oakville, ON
1/10

Dacor appliances - Received a substitute refrigerator without our knowledge

We purchased our Dacor kitchen appliances prior to the pandemic for our new home. Due to extensive delays in the construction industry, we contacted our salesman, Kanwal , on numerous occasions , asking if our appliances were still available and were assured they were. In addition, we visited the store in person in December 2021 and we were once again assured all was available. We purchased the Dacor Modernist package as we absolutely loved the refrigerator! Unfortunately, upon delivery we noticed the refrigerator has been replaced with a newer model which we consider plain without the handles, and were then informed It had been discontinued a year prior!Once again, we contacted Kan and he could not understand why we were upset. A simple communication could have given us the chance to select another make or model. We spoke to the store Manager Paul, and he had the audacity to tell us if we returned it we would have to pay a fee. This is absolutely the worst service we have ever received. I can guarantee you we will never ever purchase or recommend Tasco Mississauga.

Approximate cost of services:
$13,000.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Shockingly Poor

Kitchen renovation. Ordered all appliances from Tasco and was delighted to do ‘1 stop shopping’. I do not know how these people are still in business. This is NOT a supply chain issue (though that is an issue too, it’s beyond their control). I am only writing about what they can control. There is no communication, coordination or customer service in this company. The right hand doesn’t know what the left hand is doing and everyone points at everyone else and nothing happens for the customer. Zero service. Beyond “give me your credit card” the sales people do not help customers. Period. They point to Delivery. Delivery folk try but their job is delivery, not customer service. I ordered in September. In January I started trying to find my appliances elsewhere. Got all the exact same things elsewhere, delivered the same week, no problem. Done. Save yourself the aggravation- shop elsewhere.

Approximate cost of services:
$15,000.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

worst customer service

Went to Tasco's Toronto store a month ago to order a new washer and dryer. We already knew what we wanted, just needed the units ordered. We picked Tasco because we have a $675 credit to use. Four weeks later, the units have not been ordered because the sales team can't apply the credit without permission from "head office". Head office says it's given permission. Long story short, this has been the worst customer service experience ever. Calls and emails are going unanswered. And my laundry is piling up.

Go anywhere but Tasco for your appliance needs.

Approximate cost of services:
$2,500.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Ordered machines in stock, online confirmed it and still waiting 6 months later

I spoke to a sales representative who recommended I order machines online as they were showing in stock so I did that. A few days later, I had a delivery scheduled. After a week, that delivery date was cancelled. I'm pretty sure they gave my machines away. It's 6 months in and i'm being told that I have to wait another 2 months. Everytime I call, it's a month or two away. I would not, will not ever ever ever buy or recommend anyone use Tasco again. Not only are they not apologetic, they offer no alternatives or incentives. Terrible customer service. They have my money in full and I have nothing.

Approximate cost of services:
$3,700.00
1 of 1 people found this review helpful.
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K Bray
K Bray
0 reviews , ON
0/10

Don’t Buy From Them

They sold us a Panasonic microwave and trim kit. The trim kit was the wrong size. I realized this after almost completing the installation. I checked the manufacturer’s website and confirmed that this trim kit does not match the microwave. Tasco should have known this, but they have ghosted me and never replied to emails. I contacted Tasco after-sales service and they agreed that I was sold the wrong trim kit and they provided me with a service ticket. They too have ghosted me. I have been forced to call them and in three subsequent phone calls to service, they have backtracked and told me that they now need to determine if I am at
fault.

Lesson: read the other reviews for Tasco. Buy from a company that has a great return policy. Read the fine print for Tasco return policy (they reserve the right to refuse, which means they will refuse).

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Marija in Toronto
Marija in Toronto
1 review Mississauga, ON
0/10

No customer service

What is worst then bad customer service. No customer service. We ordered our appliances in August 2020. Recieved 2 out of 4 in October and December. Not once were we called to notify us of delays and estimated dates of arrival. We had to contact TASCO ourselves. Each time we phone we were told a new date. In early May 2021 yet another phone call to Tasco determined they did have our dishwasher in stock which they promptly delivered damaged. I currently have been storing this damaged dishwasher in my home for 1 month with Tasco refusing to send a new one. Instead they had GE contact us to “replace” the damaged part which still has yet to be fixed. Discussions with GE we determined that Tasco told them our dishwasher was used and therefore they didn’t want to replace it. It is June 13th I still have no dishwasher installed or repaired and still am waiting on my fridge. This has been the worst buying experience ever and I employee everyone to not spend your money with Tasco.

Approximate cost of services:
$10,000.00
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Raman in Brampton
Raman in Brampton
2 reviews Brampton, ON
0/10

Worst experience

I had one of the worst experience at tasco

I bought $22k worth of appliances in September and to be delivered in may next year

I added an extra fridge in 2 months before delivery

I had my delivery tomorrow and installation day after I took a day off work and I won’t be paid now I have been told order is delayed who is going to compensate for the money I am losing money due to being off work for tasco?

Will it be someone from communityManager@tasco.net ?? Or will it be salesperson Tianna ? Or will it be delivery guys ?

Thanks to your bad service

I got to know that my order and experience has been messed up by tasco it won’t be delivered on time even though I orderd long back also I won’t be getting extra fridge anytime soon I tried to complain but

Salesperson was not reachable today nor the manager of salesperson

I called multiple times for delivery and was told I will get a call from a supervisor soon

I have not got a call at all

That too when tasco has taken all my money upfront

I don’t know what to call Tasco’s service will like to give negative stars if possible

Extremely bad experience

Will definetly ask all my friends to never buy from here

If you read this review please reconsider

Approximate cost of services:
$22,000.00
1 of 1 people found this review helpful.
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DSW in Hamilton
DSW in Hamilton
3 reviews Toronto, ON
0/10

Bad sales and service

The service was horrific. Not timely, salesperson didn’t know the product, and would not return our calls. Customer service was not helpful.. Delivery had to be rescheduled several times because product was not available. Would not recommend. Try a smaller company who knows what they are doing.

Approximate cost of services:
$15,000.00
1 of 1 people found this review helpful.
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Alex in Brampton
Alex in Brampton
1 review Vaughan, ON
1/10

Time to Make Issues with Tasco Public

Like many of the reviews read here, I have had a horrendous experience dealing with Tasco. My appliances were delayed 7 times, with some notice less than 24 hours before delivery. I was without a fridge for 4 months and no loaner was provided. Then the loaner finally showed up and did not work. I had appliances or parts of appliances sitting my living room for months, because I could not install them without everything. It was one thing after another, but that's not even the biggest issue.

The customer service provided was as poor as I have ever seen. From the excuses and broken promises of the sales staff, to their customer service team who could barely put coherent sentences together, to the lack of any accountability from any of their management, to the complete out of sight ownership group, this company is a complete sham. It's unbelievable to me that these people are selling high end appliances for thousands of dollars, and treat their customers like absolute garbage, like they don't matter at all, especially during Covid.

So, something needs to be done about this. I am connected to media through my business and have reached out to several media outlets that would be interested in telling this story. If you see this post, and want to tell your story about this company, please email me at avoihanski@gmail.com

Approximate cost of services:
$20,000.00
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tasco Appliances

Shop at Tasco Appliances for all of your premium home and kitchen appliance needs and experience the Tasco difference. At Tasco, our friendly appliance specialists and helpful advice are the hallmarks of our success, offering installation for your new home and renovations alike. Ask a qualified Pro at Tasco, the ...
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