Tasco Appliances

Kitchen renovation. Ordered all appliances from Tasco and was delighted to do ‘1 stop shopping’. I do not know how these people are still in business. This is NOT a supply chain issue (though that is an issue too, it’s beyond their control). I am only writing about what they can control. There is no communication, coordination or customer service in this company. The right hand doesn’t know what the left hand is doing and everyone points at everyone else and nothing happens for the customer. Zero service. Beyond “give me your credit card” the sales people do not help customers. Period. They point to Delivery. Delivery folk try but their job is delivery, not customer service. I ordered in September. In January I started trying to find my appliances elsewhere. Got all the exact same things elsewhere, delivered the same week, no problem. Done. Save yourself the aggravation- shop elsewhere.

Went to Tasco's Toronto store a month ago to order a new washer and dryer. We already knew what we wanted, just needed the units ordered. We picked Tasco because we have a $675 credit to use. Four weeks later, the units have not been ordered because the sales team can't apply the credit without permission from "head office". Head office says it's given permission. Long story short, this has been the worst customer service experience ever. Calls and emails are going unanswered. And my laundry is piling up.

Go anywhere but Tasco for your appliance needs.

I spoke to a sales representative who recommended I order machines online as they were showing in stock so I did that. A few days later, I had a delivery scheduled. After a week, that delivery date was cancelled. I'm pretty sure they gave my machines away. It's 6 months in and i'm being told that I have to wait another 2 months. Everytime I call, it's a month or two away. I would not, will not ever ever ever buy or recommend anyone use Tasco again. Not only are they not apologetic, they offer no alternatives or incentives. Terrible customer service. They have my money in full and I have nothing.

They sold us a Panasonic microwave and trim kit. The trim kit was the wrong size. I realized this after almost completing the installation. I checked the manufacturer’s website and confirmed that this trim kit does not match the microwave. Tasco should have known this, but they have ghosted me and never replied to emails. I contacted Tasco after-sales service and they agreed that I was sold the wrong trim kit and they provided me with a service ticket. They too have ghosted me. I have been forced to call them and in three subsequent phone calls to service, they have backtracked and told me that they now need to determine if I am at
fault.

Lesson: read the other reviews for Tasco. Buy from a company that has a great return policy. Read the fine print for Tasco return policy (they reserve the right to refuse, which means they will refuse).

What is worst then bad customer service. No customer service. We ordered our appliances in August 2020. Recieved 2 out of 4 in October and December. Not once were we called to notify us of delays and estimated dates of arrival. We had to contact TASCO ourselves. Each time we phone we were told a new date. In early May 2021 yet another phone call to Tasco determined they did have our dishwasher in stock which they promptly delivered damaged. I currently have been storing this damaged dishwasher in my home for 1 month with Tasco refusing to send a new one. Instead they had GE contact us to “replace” the damaged part which still has yet to be fixed. Discussions with GE we determined that Tasco told them our dishwasher was used and therefore they didn’t want to replace it. It is June 13th I still have no dishwasher installed or repaired and still am waiting on my fridge. This has been the worst buying experience ever and I employee everyone to not spend your money with Tasco.

I had one of the worst experience at tasco

I bought $22k worth of appliances in September and to be delivered in may next year

I added an extra fridge in 2 months before delivery

I had my delivery tomorrow and installation day after I took a day off work and I won’t be paid now I have been told order is delayed who is going to compensate for the money I am losing money due to being off work for tasco?

Will it be someone from communityManager@tasco.net ?? Or will it be salesperson Tianna ? Or will it be delivery guys ?

Thanks to your bad service

I got to know that my order and experience has been messed up by tasco it won’t be delivered on time even though I orderd long back also I won’t be getting extra fridge anytime soon I tried to complain but

Salesperson was not reachable today nor the manager of salesperson

I called multiple times for delivery and was told I will get a call from a supervisor soon

I have not got a call at all

That too when tasco has taken all my money upfront

I don’t know what to call Tasco’s service will like to give negative stars if possible

Extremely bad experience

Will definetly ask all my friends to never buy from here

If you read this review please reconsider

The service was horrific. Not timely, salesperson didn’t know the product, and would not return our calls. Customer service was not helpful.. Delivery had to be rescheduled several times because product was not available. Would not recommend. Try a smaller company who knows what they are doing.

Like many of the reviews read here, I have had a horrendous experience dealing with Tasco. My appliances were delayed 7 times, with some notice less than 24 hours before delivery. I was without a fridge for 4 months and no loaner was provided. Then the loaner finally showed up and did not work. I had appliances or parts of appliances sitting my living room for months, because I could not install them without everything. It was one thing after another, but that's not even the biggest issue.

The customer service provided was as poor as I have ever seen. From the excuses and broken promises of the sales staff, to their customer service team who could barely put coherent sentences together, to the lack of any accountability from any of their management, to the complete out of sight ownership group, this company is a complete sham. It's unbelievable to me that these people are selling high end appliances for thousands of dollars, and treat their customers like absolute garbage, like they don't matter at all, especially during Covid.

So, something needs to be done about this. I am connected to media through my business and have reached out to several media outlets that would be interested in telling this story. If you see this post, and want to tell your story about this company, please email me at avoihanski@gmail.com

I want to add to the many reviews outlining the horrific customer experience with Tasco.

Before we ordered our appliances in October 2020 (and we originally ordered four items), we specifically asked our sales rep if the items would be ready for our renovation that was slated to begin on February 1, 2021 (four months later). He said that it would “not be an issue”. We requested a January 15, 2021 delivery date just to be on the safe side. We even asked about whether the ongoing pandemic would pose an issue to the delivery date….The sales rep seemed confident that it would not be a problem.

Then the nightmare began: Tasco delayed our appliances FOUR TIMES; from Jan 15 to Jan 29 to Feb 5 to Feb 26….which delayed our renovation. On February 5, I even tried contacting the Manager at Tasco, both by phone and email, to express our deep concerns about the ongoing delays and impact on our project…After so many delays, he did not even have the courtesy or professionalism to phone me back to offer any solution, and replied in a short email response that I was to deal with the sales rep.

When I spoke to the sales rep in February to tell him that our project was now postponed due to the delays, and that we would need assurance that the appliances would be in for the end of March. He said that the latest arrival date looked to be April 9…so we postponed the start of our renovation again to mid April. He did refund our money for the cooktop at that point, which he said was now “out of stock indefinitely” and we ended up buying another one another company that was both in stock and ready to be delivered.

On March 9, I phoned the Tasco delivery number to check the status of our order only to be told that the new expected delivery for our fridge would now be JULY 23, 2021 (NINE MONTHS AFTER WE PLACED OUR ORIGINAL ORDER)!!!!!! And they had not even called me to inform me earlier…I had to phone them to find out this unacceptable and ridiculous timeline. You can only imagine our incredible frustration being left in a lurch once again.

We asked the sales rep for an immediate refund of the remaining items that were back ordered (only the hood vent apparently had come in) as we had no more confidence in Tasco nor were we going to wait another 5 months for our appliances! He, did, in fact, refund the items immediately. Truthfully, dealing with him overall was the only positive thing about the Tasco experience as he was personable enough and did return my emails (even on his day off). He, too, seemed overwhelmed with what seemed to be an ongoing issue for product availability. In the end, he and Tasco could not deliver on the promised items in time.

We went to another company, where the service was amazing, they price-matched, and our remaining items are expected to be in by the time they are needed for our renovation.

We understand that the pandemic puts additional strains on companies for the delivery of products; however, we ordered items from THREE other merchants and none of them had any issues in the delivery of what we wanted. We had also planned everything five months before the start of our renovation.

Tasco failed on all fronts....I would never step foot inside Tasco or recommend them to anyone. You will be left stranded and scrambling for your appliances….RUN AWAY and go to a more reputable merchant who will actually deliver the products, and whose Manager values customer experience enough to actually phone a customer back.

I hope everyone read this review before purchasing from Tasco, no management, no promising, delay, delay delay and changing their own words every day and no one responsible for that, they push us to pay fully in advance to keep for us and now backorder all the items however they received 100% in advance and no one take responsibility, never ever advise from Tasco to anyone. Please DO NOT PURCHASE ANY APPLIANCE from TASCO.