Tasco Appliances

Appliance Retailers
Toronto ON M9L 1N2
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Reviews for Tasco Appliances

Average customer rating:
3.7 10 (258 reviews)

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Lawrence of Stouffville
Lawrence of Stouffville
1 review ,
9/10

Customer Service

Took about 4 months to decide and finalize decision as to which range, range hood, microwave, and fridge/freezer. Not only was Mike willing to gather all product info, but he patiently waited for us to come to a decision without any financial commitments. Unlike other companies who pushed and pushed, in person and by phone... Mike gave us our space to decide. After-sales attitude from Mike was equal to pre-sales support!

Approximate cost of services:
$13,000.00
Any advice to offer fellow homeowners facing a similar project?
Price should never be the only factor.
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Company Response

That's Marvelous! Good job Mike! Making an appliance purchase shouldn't have to be stressful, it should be a satisfying and informative experience. Please shop again at Tasco!

Cindy in Markham
Cindy in Markham
1 review ,
8/10

Kitchen Applicances

When we moved from our home in Markham to Unionville, we decided to renovate our 30 somethign year old home by gutting and totally redoing the kitchen and purchasing new applicances. We decided to buy Stainless Steel appliances and upon recommendation from a friends, we bought everything from Tasco. The person we dealt with was Melly. She was helpful and knowledgeable and helped us to pick out great pieces, including our stove, hood, dishwasher and refridgerator. We have been quite happy with all of the appliances we bought and value wise, the prices were quite competitive with other places. We did have a glitch in the beginning when the wrong size hood was delivered and a few facts that were not properly explained to us on purchase, after all we were new to this and should have been told a few things. I remember being on the phone with headoffice a few times arguing about something, but in the end it was resolved and it seems so distant now. Most recently we had a bit of trouble with the electrical with our stove and when we contacted Tasco, they told us our warranty had run out and we had to deal directly with the manufacturer. They should have been a little more helpful considering we bought $8000 worth of appliances from them. However all in all, I would recommend Tasco was selection and value.

Approximate cost of services:
$8,000.00
1 of 2 people found this review helpful.
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Company Response

Thank you for your comments. We do apologize for the trouble you had to go through with hood purcahse and later on with your range. There is limited warranty on your range years 2 through 5 that the manufacturer could verify if the parts fall within the limited warranty. This is also outlined in the use and care guide.

samuel in rox
samuel in rox
1 review Lazio,
6/10

MAJOR APPLIANCES FOR NEW HOME

General shopping experience is good overall. Sales was not pushy and was quite knowlegeable. Price was fairly good as we shopped around many places such as [other stores]. Delivery was prompt and the delivery department was very helpful and services was good. I would recommend others to buy appliances here at Tasco richmond hill.

Approximate cost of services:
$9,000.00
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Company Response

That's fantastic to hear! Do visit us again or visit us at www.tascoappliance.ca sign up to put on our mailing list to take advantage of promotions and good deals!

S in Markham
S in Markham
7 reviews Toronto, ON
10/10

Kitchen Appliances

We were very pleased by both the service we received as well as the quality of the appliances. As we were renovating our kitchen, we were able to not only stay within our budget but are still to this day very happy and satisfied with our purchases.

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Going through renovations can be challenging and Tasco is here to help the appliance purcharse process as cost efficient and pleasant. Do consider us again for your future appliance purchase.

John in Don Mills
John in Don Mills
2 reviews ,
8/10

New stove

We always go to Tasco as teir salespeople are quite knowledgeable on their appliances. Tasco always carries the top end and therefore the quality is a given. Plus they have donuts and coffee on Saturdays!

Approximate cost of services:
$1,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

At Tasco we care about customer's a strive to delivery top quality appliances. It's the personal touch that keeps our customers coming back!

Paul from Leaside
Paul from Leaside
3 reviews Toronto, ON
10/10

Kitchen Appliances

Walter helped us select a complete set of very good appliances for our house. He was also able to save us several hundred $ by pointing out several very good cost saving alternatives. Hightly recomment using Walter at Tasco!

Approximate cost of services:
$20,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Way to go Walter! And thank you so much for your kind comments!

JC in Stouffville
JC in Stouffville
1 review ,
8/10

Kitchen/laundry appliances

When we bought our new home in October 2006, we knew we were going to need 6 appliances for our move-in date a year later. We shopped around at the usual places - big name appliance stores. Tasco was recommended to us by a family member and during our first vist, it was apparent we were dealing with someone who knew their "stuff". He understood our budget limitations and worked with us to find the appliances that would meet our needs. We visited the store several more times before purchasing and at each visit, our salesman remembered us and was extremely friendly. Upon our purchase, we were still interested in shopping around and did find one place who beat Tasco's price. We obtained a quote from them and took it back to Tasco where they matched it without a question.

Fast-forwarding ahead, on the day of delivery the two guys showed up on time and were extremely courteous in removing their shoes and taking care with the floors and walls. After they left we noticed a small dent in the fridge door and a scratch on the stove. I called customer service the next day and explained the problem to them. They were slightly lax in getting back to me, but once they did, an appointment was made and the fridge door and stove top were replaced without question.

Our overall experience with Tasco has been educational and helpful. We were able to learn a lot about various appliances and were treated with respect despite our limited budget. At a time when money was in short supply and stress was running high due to the purchase of our first home, the one thing we didn't have to worry about was our appliances because we knew we were in good hands. Thanks Tasco.

Approximate cost of services:
$8,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We apologize the cosmetic issues that you experienced with your fridge and range. Customer satification is what we strive to acheive.

icozma
icozma
1 review ,
0/10

Viking fridge & Bloomberg dishwasher

Even though the selling point for my Viking fridge was the "24/7" customer service support, don't believe them. After one year of dealing with Tasco customer support my fridge is not working. I was sent back and forth to the manufacturer and service company (Kampen) several times.
I gave up and basically and threw to the garbage 5000$. Just forget about buying anything for them.

Approximate cost of services:
$6,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We are sorry that you had this service related issue with your fridge. Tasco's customer service department only works during weekly business hours. The service center mentioned does not work for Tasco but represents the manufacturer which any other appliance distributor would have referred you too.

Olga in Parkview Hill
Olga in Parkview Hill
1 review Toronto, ON
0/10

We built a new home and bought 7 high end major appliances (LG washer and dryer, Miele dishwasher, Electrolux cooktop, Dacor built-in oven and Convection microwave, Dacor Refrigerator

I purchased 7 highend major appliances from Tasco. The delivery people took the boxes the appliances came in, and left the appliances covered with the sticky paper that adheres to the surface of each appliance for protection. My husband signed a paper stating that everything was delivered in good condition. The same day they were delivered, we took the paper off the appliances and started installation. We found that the Dacor refrigerator had a missing footkick and that the Dacor microwave convection oven had a small dent in the stainless steel door. I phoned Tasco customer service on Monday (the appliances had been delivered on Friday). They told me that they would get Dacor to send me a footkick for the refrigerator. As for the microwave, I was told that they would send someone from Factory Appliance to see what the damage is and then order a replacement door. I told them I wanted an exchange of the microwave. They told me they do not exchange of replace, they will only fix our "used appliance". I told them that this was a brand new appliance that was delivered two days ago and that we didn't notice the dent on the door until we took off the plastic protective paper. I was told that this was their policy. I had no choice but to get it fixed. Two weeks later, someone from Factory Appliance (his truck was under the name of Enbridge gas) came to replace the door on the microwave. My husband watched him as he tried to pry apart the door from the microwave. The "service technician" ended up damaging the new door and also the bottom of the microwave. He told us that he would recommend a replacement microwave. We phoned Tasco again and they told us that another door was being ordered to replace the damaged door. I told them that the technician damaged the bottom of the microwave and that a replacement should be ordered. They told me that they do not replace "used appliances" and that they are going to order a part replacement for the bottom of my microwave. At this point I was furious. I have had this microwave in my house for two months now, never having used it, sitting on my counter in pieces. A microwave that cost me about $900.00. I could have bought a microwave from the Bay or any other department store and returned it for a full refund or exchange. I urge people not to buy anything from Tasco. Customer service is the worst I have ever experienced.

Approximate cost of services:
$24,000.00
What could this company do to improve their services?
Allow exchanges and full refunds if you are not happy with your purchase.
Any advice to offer fellow homeowners facing a similar project?
1. Shop around for a better price. I took a quote for exactly the same appliances to Caplan's Appliances. Caplan's gave me a quote for almost $2000.00 less than Tasco. Unfortunately, I had signed a contract with Tasco that stated that I could not cancel the contract, I would lose my deposit. I would have to buy something with my deposit in order to get out of the deal. I went back to Tasco and told them that I would cancel the deal if they couldn't match the price. Tasco ended up matching the price. You need to be careful with Tasco. When they quote you a price, they do not actually write down the price of each item on the invoice, they give you a package price and this way you do not actually know how much you are paying for each item. Therefore, it is difficult to compare prices with another store. I kept an itemized list of all the prices and any changes that I made to my invoice. 2. Read the fine print on the contract you sign. 3. Do not get trapped into putting down a deposit for appliances you are not going to need for a year.
2 of 2 people found this review helpful.
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Company Response

This is so unfortunate to hear, and are truly sorry that occured. Once delivery is made all of your appliance(s) come with a full manufacturer's warranty which states not to replace but to repair.

SKS in Markham
SKS in Markham
2 reviews Toronto, ON
10/10

Kitchen Renovations: Stove, Fridge, Dishwasher, Microwave, Oven..etc

We were renovating our kitchen when we decided to buy all brand new appliances. Tasco was patient and helped us to make all the right decisions. Their variety and service is outstanding. I would definitely be recommending them to all my friends!

Approximate cost of services:
$10,000.00
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Company Response

The Tasco sales team aim to be amazing, professional and informative! Make the process simple and easy. Thank you so much and please come back!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tasco Appliances

Shop at Tasco Appliances for all of your premium home and kitchen appliance needs and experience the Tasco difference. At Tasco, our friendly appliance specialists and helpful advice are the hallmarks of our success, offering installation for your new home and renovations alike. Ask a qualified Pro at Tasco, the ...
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