The Concord Group

Asbestos, Lead, and Radon Removal
17-160 Applewood Crescent Vaughan ON L4K 4G2
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HomeStars  >  Mold Detection & Removal in Concord  >  The Concord Group  >  Mould remediation in laundry room
Private User
Private User
Private User reviews Vaughan, ON
3/10

Mould remediation in laundry room

The work done by the contractors was excellent. However, I am disappointed with how Concord manages the entire process because:
1. When I called to get a quote or get someone to have a look at the job, Concord just assumes they are doing the job
2. They sent the contractor who does the job without providing an idea of the cost unless you specifically ask the contractor for a quote, at which point they are there and are expecting to do the job
3. They billed at an emergency job fee although it took them over a week to actually schedule the first appointment

So, if you don't mind paying whatever they bill without first getting a quote and determining if you want them to do the job, then there's no problem. I think that when I said there was a leak (which I specified was fixed), they just categorized as emergency and just started scheduling the work..... I was shocked at the bill.

Update: The Concord Group reached out to me to discuss the process and we came to an amicable agreement. They took my concerns into consideration which I was very happy about

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello, Thank you for taking my call and resolving this matter. We are please that we have come to an amicable decision.