The Concord Group

Asbestos, Lead, and Radon Removal
17-160 Applewood Crescent Vaughan ON L4K 4G2
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Reviews for The Concord Group

Average customer rating:
8.1 10 (45 reviews)

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J Vanier from Mississauga
J Vanier from Mississauga
6 reviews Mississauga, ON
9/10

Bsement reno

In the torrential rainstorm of July 2013 water leaked into one room in our basement. We called our insurance company and they sent out a “clean up and restoration” team the following day to rip up carpet and under pad, cut out the lower portion of the walls and disinfect and dry the room. Subsequently they advised that they could not come back and restore the room for, maybe, 4 months. We ran out of patience and, after getting the external waterproofing done, started getting quotes from other companies. Several gave quotes in the 5 figure range to restore what is a small room – 18’ x 13’.

Some years ago, when our furnace leaked and soaked the basement carpeting, we had called Concord who came out and fixed the problem immediately. We decided to see if they could help with our current problem.

Nick came out, looked at the room and seemed to understand that we did not want any major renovation, just a simple job to make the room useable again. Rather than ripping out all the old panelling, he agreed that the room could be set to rights by filling in the lower half of the walls, adding a chair rail to cover the join, laying down carpet tile and installing new baseboards. He promised us a quote the next day. Sure enough, the Concord group sent us an acceptable quote within 24 hours, a quote that was significantly less than most of the other contractors.

Less than a week later, Rob and Hamid appeared as scheduled and completed the job in one day, albeit a long day for them. They did excellent work and completed the job as it was set out. They were pleasant, hard-working and polite. And – this is a big plus – they cleaned up all the trash and waste from the demolition part and took all the waste away. They also left us with a good supply of the carpet tiles, to be used if necessary in future.

We are entirely satisfied with the job Concord did for us and would recommend them to anyone who wants good work done at a reasonable price.

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Josh in Toronto
Josh in Toronto
5 reviews Toronto, ON
10/10

Waterproofing

I hired the Concord Group to deal with waterproofing issues after the big Toronto flood. While many people in the city had to wait months to get Waterproofing done, The Concord Group got the job done in days, were very professional and delivered great work at a competitive rate.

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melissa dikeman chan from Scarborough
melissa dikeman chan from Scarborough
1 review Concord, ON
1/10

Floor installation Problems

The colour of the flooring The Concord Group installed was very different from the colour we chose. We don't like the colour, but were told that since they had already purchased it, that was the colour our floors were going to be.

The flooring creaks and crackles -- probably due to the uneven cement beneath. The flooring was not continued to the edge of our tiled sunroom -- there was a 3" gap (of cement sub-floor) between the rooms which was subsequently filled in with hardwood by Concord weeks later. It does not look good.

The baseboards were pried up by Concord, damaged and re-used. Some pieces of our baseboards are just missing now. The damaged areas of the baseboards were painted over, but are still highly visible. Many of the baseboard nailheads are exposed, some have been touched up, but with a non-matching paint. The new caulking at the top of the baseboards is smeared as much as 3/4" up the walls. Therefore, we must install new baseboards ourselves and re-paint every wall in our condo.

Fingerprints of some kind of adhesive were smeared all over the floors near the baseboards, and it took me dozens of hours (I am disabled) on hands and knees to remove it.

It took several weeks for Concord to come back and re-install our bedroom door -- they had just left it leaning against the bedroom wall.

We originally obtained the services of The Concord Group through our insurance company, and have never been given a contract to sign, and have no warranty or guarantee, even after requesting these from The Concord Group several times and being promised them several times as well. Most of our phone calls and emails to The Concord Group were responded to weeks later. Once they were responded to, we had to wait weeks more for further action (if any) to be taken. We think they just wanted to wait us out and to eventually give up on getting any satisfaction from them. We still have absolutely nothing in writing.

It feels so terrible to be treated like this.

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T in King city
T in King city
1 review KING CITY, ON
10/10

Flooded House

I recently returned home from vacation to find 2 storyes of my home flooded from a broken pipe. The Concord Group responded to my call in less than an hour. They made an extremly stressful situation not so stressful in the end, with their speed, knowledge and qualified staff.
In dealing with The Concord Group, my husband and I found their approach professional and reliable. In particular, their cleaning crew was very detailed. I found their pricing very fair and competitive. I will continue to use The Concord Group and would not hesitate to recommend them to my family and friends.

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mike in Toronto
mike in Toronto
1 review Etobicoke, ON
9/10

Carpet cleaning service

They were on time and very skilled, they got rid of some tough stains in my carpet caused by my pets. They seem to be a very well organized company from their secretaries to their cleaners. Excellent job Concord you can expect one more repeat customer.

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Tracey in Mississauga
Tracey in Mississauga
3 reviews Mississauga, ON
9/10

fixing a flood and basement reno

This company was very fast new what they were doing and did it. They gave me a quote and stuck to it they were fantastic to deal with and would bring them back to work on my home in a second.
They were considerate of our home and the fact that we have very little children in the house and they took extra care to make sure that the house was as clean as they could keep it over the few weeks that they were here.

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bstbp02
bstbp02
1 review Toronto, ON
3/10

Basement flood repair and renovation

Like the previous reviewer's comments ("Unhappy"), we initially found Concord to be professional and knowledgeable. And to be fair, their cleaning of our flood damage was well done. However, the subsequent poor quality of their renovation contractors coupled with their obviously padded quote left us feeling very dissatisfied in the end. Ultimately, we don't feel we got what we paid for and definitely won't use or recommend them in the future.

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Casey, Richmond Hill
Casey, Richmond Hill
2 reviews Toronto, ON

First Review

2.5/10

Flood Damage in Basement

They come across as very professional in the beginning.
They say the will work within your quote and at the end of the day they charged us double. Instead of slamming them, I would just tell you not to use them. They started the job and never got it finished.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Concord Group

The Concord Group began as a carpet cleaning company in 1983. As our business gained a reputation for quality and customer satisfaction, we began receiving requests for other services. Eventually the volume of requests led us to expand to renovations, interior and exterior decor, painting, electrical, plumbing, and a number of other services.

The Concord Group has become a one-stop-shop for all your home and business needs. We began as a small family organization and although we have grown ten-fold throughout the years, we maintain our dedication to providing a friendly and courteous environment. We pride ourselves on our prompt reliable service, which is available 24 hours a day, 7 days a week.

We offer water and flood damage repair, waterproofing, mould removal, carpet cleaning, and home renovations and restoration. We pride ourselves on our prompt reliable service, which is available 24 hours a day, 7 days a week.

CATEGORIES
Asbestos, Lead, and Radon Removal, Mold Detection & Removal, Waterproofing, Basement Renovation, Bathroom Renovation, and Paint & Wallpaper Contractors
WEBSITE
http://theconcordgroup.ca/
YEAR ESTABLISHED
34
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Cash, Visa/Mastercard, Cheque
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