I saw Dan's review and called him in November to estimate. The tiles were loose around my tub and needed about 5 tiles high replacement all the way around, with new cement board put in behind them as what was there was crumbling. My ceiling exhaust fan needed to be replaced and I needed a shower curtain rod installed. He was busy and asked if I could wait until January 5 or 6th. I said I could. He sent me an email (in November) told me his hourly fee, and thought the job might take 2 or 3 days from my description. On Jan 5th there was a knock at my door and there was Dan (his son too helping him for the day). I hadn't heard from him since the email in November and so was a bit hesitant but because he was so highly recommended I decided to have a leap of faith and was glad I did. I went with him to the Home depot and Rona to find the matching tiles and we separated and I purchased the tiles, Dan bought the grout, the silicone, the exhaust fan and the curtain rod. It took him and his son 7 hours to complete the job from shopping to finish. He didn't charge me extra for his son and they did an excellent job.