Our Maytag washing machine broke down so I called Maytag. They arranged for TAS to come - 6 days later. They gave me a window from 2 to 6 so I took the afternoon off work. The repairman came at 5:45 and stayed 10 minutes. He told me the problem was the cold water was turned off and the machine wasn't broken. I was highly suspicious he was wrong but paid him the money and he left. I immediately put a load of laundry in and within 30 minutes, I got the same error message. I called MayTag back and they told me they couldn't send anyone from TAS for another 4 days. Then TAS called and delayed the appointment by another day, but promised me I would be the first appointment of the day so I wouldn't need to take another afternoon off work. The repairman showed up at 10:45 and spent 45 minutes. He fixed the problem and explained to me there had been a leak in a hose. He did not ask for payment - as I would have expected since clearly the first repair person had failed to find the problem or fix it.
What made me very angry is that the next day a representative from TAS called me to tell me that I owed them payment for that repair. Obviously I refused but the lady kept insisting that the second repairman was fixing a problem unrelated to the first. In reality, the first repairman did absolutely nothing but charge me $130 and waste 5 hours of my time - causing me to spend another weekend doing laundry at the laundrymat and then missing another morning at work in order to get the problem fixed.
- Approximate cost of services:
- $130.00
- Company Response
Our company represents Maytag factory to repair appliances on warranty and out of warranty. First service tech came to the house found cold water valve closed that is why washer was stopping in middle of cycle - washer needs cold water to be active when it goes to rinse cycle. Customer paid for service call only. Few days later customer advised that washer is not starting, keeps filling. Another tech went back, found broken pressure hose and repaired it. TAS did not charge customer for another service call but only for labour needed to find and repair broken hose. If the first service tech would have spend as match time as both tech of 2 visits to complete repair by correcting both issues on first visit than customer would have been charge the same amount as we are billing now. There would be no difference in billing. Customers washer is repaired and usable now. All funds were paid to Whirlpool as per their schedule service and labour rates.