Toronto Appliance Service Ltd.

Appliance Repair
3279 Lenworth Dr, Unit D Mississauga ON L4X 2G6
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HomeStars  >  Appliance Repair in Mississauga  >  Toronto Appliance Service Ltd.  >  Stove's bake element not working
christen
christen
16 reviews Toronto, ON
0/10

Stove's bake element not working

My 5-year old Thermador's bake element was broken -- wouldn't heat beyond 100 degrees. I Googled 'Thermador Repair, Toronto' and got Toronto Appliance Services. The Guy came on time, but despite my having told them that I needed a new bake element, he didn't bring one, just came to do a 'diagnosis' (which was that the bake element was broken). After he left, saying he'd return with the part next week, I tried to turn on my broiler to cook a pizza, and Surprise --it suddenly wasn't working. He denies having touched it, of course.

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Company Response

Customer called TAS and placed appointment to repair not working Thermador oven. Company policy is to go and verify what’s the problem and what part need to be replaced. Thermador oven doesn’t have visible element so by looking at the oven it could not be determine whether element or different part is needed. When our tech arrived and opened inside of the oven he determined that bake element was completely burned. So TAS has created estimate to replace element and customer agreed to it. When our tech arrived with new element and replaced it he found that control board was not sending any power to element. At this time customer was notified and showed that bake element (completely burned) has caused malfunction of control board. Customer was angry that this costing him so match to repair an old Thermador stove – he refused repair and DID NOT paid $400 for it. TAS does not know what happened with customers stove. To Home Stars - please repair TAS Rating for this review.