Our fridge broke down, they sent a technician who was not trained nor qualified for the service. Spent over 2 hours assessing the cause while swearing. We called TAS and specifically asked them not to send the same technician in once the part comes in and they sent the SAME untrained incompetent technician that’s only been with them for 3 weeks. He left and the fridge was still not working. I called to complain and their customer service is not much better either. I waited for over 35 minutes to speak to a representative. Once they answered they hung up as I said “hi” because I’m assuming their shift was over as it was 5:20. I called back and the automated voice message said the office was now closed.