Toronto Appliance Service Ltd.

Guy came out to give me estimate.. told him to proceed.. he wanted to get paid for estimate before fixing issue.. Paid him for estimate but wanted to call around for second opinion in lieu of this strange request..in my opinion fees are all billed at the end of the problem being fixed.. Called back some time after.. Being told they have to do another estimate to assess.. This is totally rediculous.. Never, never use these guys.. they are terrible..

Please don't ever use this company: Our washing machine stopped working and they charged us almost $800 and they kept coming back because it wasn't working still. They are literally a bunch of morons who are just ripping people off. One of these days someone's going to get so mad at them and will hopefully sue these useless people out of business. Please don't ever use them. Completely useless!!!!

Our clothes dryer came with our house and is easily 10-15 years old. But the service man who came was able to fix the main problem, as well as to solve a few minor issues, saving us from having to buy a new machine (and figure out how to get it down the basement!). Very professional and extremely helpful employee. This was over three years ago, and the dryer still works well.

My 5-year old Thermador's bake element was broken -- wouldn't heat beyond 100 degrees. I Googled 'Thermador Repair, Toronto' and got Toronto Appliance Services. The Guy came on time, but despite my having told them that I needed a new bake element, he didn't bring one, just came to do a 'diagnosis' (which was that the bake element was broken). After he left, saying he'd return with the part next week, I tried to turn on my broiler to cook a pizza, and Surprise --it suddenly wasn't working. He denies having touched it, of course.

The company's labour rates are misleading. Not a fixed rate as implied when setting up the appointment. Very unsatisfactory customer service followup call. I was left with the impression they are used to one-time only customers. Find someone else to do your repair!

I called Toronto Appliance Repair in November 2009 as my dishwasher wasn't filling. They sent out a repairman who diagnosed the problem as the water intake hose. Since he didn't have a replacement on hand, he reversed the direction of this hose and this allowed water to flow. he wasn't sure how this would 'hold up' so he wrote on my work order that the hose would have to be replaced if any further problems. He said they would waive the service call ($78) if they had to return.
I called today as the dishwasher isn't getting the dishes clean. yes, it's 4 months after the fact but we don't use it that often and I had to be sure this was a real situation. I spoke with the Service Mgr, Chris who refused to honour this agreement. He said he could 'guarantee' it wasn't the intake hose yet he questioned me "what does this mean, he reversed the hose?". I said, just come and replace the hose, I'll pay parts and labour and it in fact this DOESN'T fix the issue, I'll call them yet again to diagnose the issue. He refused. So I have not called Aubrey's Appliance Repair as it is well reviewed here and I"m sure I will get satisfaction.

I have a large family with a massive laundry turnover. A man arrived from Toronto Appliance Service, inspected the dryer for 20 minutes and reported that he would be calling later that today with a quote, although at the time he was not unsure whether the drum or just the felt supports would have to be replaced. Two days later, and no quote... in the meantime I had seriously racked up my VISA bill on Xmas gifts so a call came through to the effect that the $88 service charge had not gone through! Clearly their accounting department is as miserably slow as their service. Yes, in the end they got their $88 and we had to find someone else to fix the dryer. Their "attentive" repair was enhanced by a stunningly rude "representative" whose ideas on customer service may well have been developed under Stalin.

We have an in wall microwave/oven combo (kitchenaid) unit where the microwave portion wasn't heating. Sounded like it was working properly but wouldn't heat anything. I did some research on the Internet and most results indicated that the magnatron was faulty so I mentioned it to the repair man. After he fiddled with the unit for about 3 hours, he ended up destroying the whole unit. Display board, inverter, main board and one other part was changed. More than a month has gone by and now they've concluded that the magnatron is faulty. Hmmm...it's not rocket science...just Google the problem. If the Bogden knew what he was doing in the first place, my micro would be working now...in time for the Holidays! NEVER, EVER USE THIS COMPANY EVEN IF WHIRLPOOL/KITCHENAID RECOMMENDS THEM. Ask Whirlpool to refer another company...TAS isn't the only one. KitchenAid customer service is good though...we complained to them and they're covering the costs.

I've learned my lesson, hopefully someone else can learn as well.

I called the Whirlpool service desk about my dishwasher that wasn't washing as well and was routed to TAS. The appointment was set-up without fuss and the tech arrived on time. I should have sent him packing when he said 'that's a unique machine' as he looked at my Whirlpool dishwasher, but unfortunately didn't. After some fuddling around and confused looks he called someone on his cell phone and spoke for a few minutes. The diagnosis was a component that he said would cost $220 which they would contact me about and he'd come back to install (for more $). I waited a week and heard nothing, so thought I'd order the part myself to speed things along - learning that the part was no longer available and I'd have to buy a new dishwasher (to replace my 5-year old one).
I figured, if it was dead, it wouldn't hurt me having a look. It turns out a float level sensor in the bottom was dirty, so I cleaned it, put it back together and it worked fine. So, I phoned TAS and asked that my $88 be refunded as the diagnosis was completely wrong and almost cost me $800 to buy a new one. I have phoned several times and they have stopped responding. For the principal of it, I will now be taking them to small claims court where I am almost sure to win - more to come. If TAS or their techs feel they are not equiped to diagnose a make or model (which they know before they come out), they should decline rather than taking the money and providing no service - or in my case, taking a stab in the dark at random components that may have cost me a new dishwater.

When my warrantied whirlpool refrigerator broke down several times, Whirlpool sent out Toronto Appliance to fix it. the first time they came out, fixed the fridge only to have it break down 31 days later. When I called for them to come back to fix the fridge again, they said they were going to charge me another $78 just for showing up even though they had only been here 31 days ago. "Their service is only guaranteed for 30 days" said the manager lady. I was being very reasonable with her and explained that it actually is the exact same problem and asked if she could make an exception as it was only 1 day over their service warranty and they had not fixed the problem properly. Long story short, she would not budge, became very angry and I ended up hanging up on her, calling Whirlpool and expressing my dissatisfaction with their choice of service companies. Unfortunately, they had to come out again as the compressor broke down completely, this time, the service technician was friendlier and told me that the compressor would be replaced within 2-3 days -- it has now been almost 2 weeks and I can't get anyone to return my calls or give me any correct information as to when I can expect my fridge to be fixed. I have a 2 1/2 year old and a 4 week old and am getting very tired of having to wait for a refrigerator! My only option is to speak to the Manager lady again, and that didn't get me anything last time except a pounding headache and high blood pressure.

AVOID USING THIS COMPANY AT ALL COSTS. Whirlpool has other qualified companies that they can send out instead of Toronto Appliance. Save yourself some aggravation and use one of the others!