We have an in wall microwave/oven combo (kitchenaid) unit where the microwave portion wasn't heating. Sounded like it was working properly but wouldn't heat anything. I did some research on the Internet and most results indicated that the magnatron was faulty so I mentioned it to the repair man. After he fiddled with the unit for about 3 hours, he ended up destroying the whole unit. Display board, inverter, main board and one other part was changed. More than a month has gone by and now they've concluded that the magnatron is faulty. Hmmm...it's not rocket science...just Google the problem. If the Bogden knew what he was doing in the first place, my micro would be working now...in time for the Holidays! NEVER, EVER USE THIS COMPANY EVEN IF WHIRLPOOL/KITCHENAID RECOMMENDS THEM. Ask Whirlpool to refer another company...TAS isn't the only one. KitchenAid customer service is good though...we complained to them and they're covering the costs.
- Company Response
Customer called complying that her microwave is not working and that there is no lights in the oven. When TAS tech came he found that light transformer is not working control board was dimmed. He ordered display board and light transformer. At this time the light was up and working and display was not dimmed anymore but microwave was still not operating so after repairing other issues that could be potentially effecting magnetron now was time to look and most expensive part. This part was checked before and noting indicated any problems with magnetron that is why we decided to repair other issues first. Finally we replaced magnetron and microwave is working fine. Customer was advised each time when we came to her house of these different issues. She knew very well that we might need more than one part to repair her oven so knowing of all the costs she called KitcheAid to complaint that such a new oven have so many issues and that she paid so match for it. Whirlpool ended up covering entire repair, customer did not pay for anything. This oven was only 2 years old and parts that we were replacing were not covered anymore. Customer would have to pay a lot of money for repair and that is why customer was frustrated. Customer received full satisfaction after Whirlpool covered entire repair.