Toronto Appliance Service Ltd.

Appliance Repair
3279 Lenworth Dr, Unit D Mississauga ON L4X 2G6
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Appliance Repair
Toronto Appliance Service Ltd.
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40%

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Reviews by rating (past 12 months)

Reviews for Toronto Appliance Service Ltd.

Average customer rating:
4.2 10 (99 reviews)

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Goshab in New York
Goshab in New York
1 review Mississauga, ON
0/10

Whirlpool microwave repair

I've been referred to this company by Whirlpool Canada service centre, which is unfortunate, and I hope that they will remove Toronto Appliances service from the list of accredited repair centres. Like others have said, I've been charged $100 "diagnostic" fee. Which would be almost OK if the diagnostics were done in the honest professional manner. It was clearly visible that the only part that has been broken is a plastic button and I've been ready to pay for the service and replacement by professionals. However after a week of waiting I've been provided with an absurd list of parts to be ordered including control panel and electronic components to the convenient amount of $600. Basically, there were trying to take advantage by praying on unsuspecting clients.
Beware and use other technicians which you could find plenty on this site with credible history of good reviews.

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Company Response

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Private User
Private User
Private User reviews Toronto, ON
10/10

Cosmetic Repair for New Kitchenaid Stove

I guess it all depends on the area you live in and the technician that's assigned to you but I had an excellent experience. I bought a new Kitchenaid gas stove but I noticed that it was a bit banged up. I called Kitchenaid and an appointment with TAS was set up. The technician called before my window to say that he finished his previous appointment early and asked whether I wanted him to come earlier. It was convenient for me so I said yes! We thoroughly looked over the range together and he ordered all the necessary parts. Within a week, I received an email and a call to say the parts had arrived. I set up another appointment & on the day, I received a call from TAS to say the technician would arrive within a half hour which, by the way, was at the start of my four hour window! I was lucky enough to get the same person, Natalino and he quickly replaced the damaged parts. He was punctual, courtious and very professional! I highly recommend TAS!

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Mississauga, ON
0/10

AC unit

Worst customer service,I Paid for service and part
and its taken them 1 month to change a plug.

Do not use this company for service. They never call you back.

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Company Response

This customer owns Haier AC unit. We checked and found that unit needed power cord. This part was ordered next day after diagnoses and unfortunately did not come in yet. Part was showing available at Reliable Parts and customer was informed on many occasions on order status. This complaint should be directed to Haier America. We are sorry that customer is not happy with Haier product and parts availability.

BettyToronto
BettyToronto
11 reviews Toronto, ON
1/10

kitchen aid fridge repair

A few months ago my 2 year old kitchen aid fridge began making an occasional noise which initially I ignored thinking that it wasn't a problem. After a few weeks this noise became louder and progressed into a loud squealing which would occur about every 1/2 hour and last several seconds. I procrastinated calling for service until I noticed a small area of ice build up inside the freezer. I called kitchen aid and they in turn called in this service company. The first tech came in on Thursday, half listened to my explanation, opened up the fridge looked inside, pressed a few temp control buttons (later I discovered he punched in a special code to diagnose the problem) and told me it was the thermitor and he would order the part. I didn't hear back from the company the next day so I called to find out if the part had been ordered. I was told that the orders are not place until the end of the following day and that they would call. me. On Monday afternoon I decided to call the company since I had not heard back. For the order to be placed, I had to pay for the part upfront which of course I did. Several days later the part was replaced. One day later the fridge began making the original noise it did months ago. After a phone call back a tech came out on Friday to further assess the problem. He was actually quite thorough and did look at several parts of the fridge. That was the good news. He thought it was the damper and told me that I would get a call back. It is now Tuesday and I am still waiting for the phone call. However, I am not too worried as I will never use this service company again. Wish I had checked out the reviews prior to my first phone call.

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Company Response

Our company went to this Whirlpool customer on May 27 to investigate noise problem. Tech who arrived found freezer frosted with ice and fan motor touching ice was making noise. He has ordered part that was replaced on June 7. On June 13 customer called back complaining that fridge is still making noise so TAS send tech next day-Friday June 14. Our tech checked whole fridge and all was working normally except fridge damper that was making noise while opening and closing. Our tech worked in the house over 1 hour and very nicely and honestly advised customer of a different issue and advise that we should charge for service call but we'll not going to and that we'll call her with estimate on next business day. This visit was absolutely free of charge to customer. Our office staff called customer next business day on Monday June 19 with estimate and customer has refused repairs so we have closed work order. Customer was shown all details how to get to the part and probably replaced it on their own.

Private User
Private User
Private User reviews Mississauga, ON
1/10

Pay for 'diagnosis'

They charge first for a diagnosis - comes out to approx. $100 with tax. I had already told them on the phone what the problem is, what the appliance is, model and serial number and the part we probably need. The Miele dishwasher says F12 intake and it is most commonly the main intake valve that goes. They don't come with any parts ready to do a repair, because they deal with all different brands and 'are not sure exactly the problem is', even though it is most commonly the main intake valve that goes. The 'diagnostician' didn't really do much of a check of the dishwasher and didn't try to clean anything out to see if that would fix the problem. The $100 diagnosis fee does not go toward any repair. So they come out for a 'diagnosis', you pay for that, then you get the estimate for the repair. They get back to you with an estimate in a day or two and you have to wait another period of time until they get the part in. Their estimate for labour was high and the part was 3x what Miele charges customers for the same part. So I cancelled the repair and went with Miele. Lost the $100 - paid for nothing. They would not give me my money back, of course.
(I didn't go with Miele at first because they don't answer their phone and took a week to get back to me. Not a great way to do business. But once they did call me back, their quote for repair was much more favourable.)

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More about Toronto Appliance Service Ltd.

Appliance repair, with a committment to prompt, professional courteous service.
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