Toronto Appliance Service Ltd.

A few months ago my 2 year old kitchen aid fridge began making an occasional noise which initially I ignored thinking that it wasn't a problem. After a few weeks this noise became louder and progressed into a loud squealing which would occur about every 1/2 hour and last several seconds. I procrastinated calling for service until I noticed a small area of ice build up inside the freezer. I called kitchen aid and they in turn called in this service company. The first tech came in on Thursday, half listened to my explanation, opened up the fridge looked inside, pressed a few temp control buttons (later I discovered he punched in a special code to diagnose the problem) and told me it was the thermitor and he would order the part. I didn't hear back from the company the next day so I called to find out if the part had been ordered. I was told that the orders are not place until the end of the following day and that they would call. me. On Monday afternoon I decided to call the company since I had not heard back. For the order to be placed, I had to pay for the part upfront which of course I did. Several days later the part was replaced. One day later the fridge began making the original noise it did months ago. After a phone call back a tech came out on Friday to further assess the problem. He was actually quite thorough and did look at several parts of the fridge. That was the good news. He thought it was the damper and told me that I would get a call back. It is now Tuesday and I am still waiting for the phone call. However, I am not too worried as I will never use this service company again. Wish I had checked out the reviews prior to my first phone call.

They charge first for a diagnosis - comes out to approx. $100 with tax. I had already told them on the phone what the problem is, what the appliance is, model and serial number and the part we probably need. The Miele dishwasher says F12 intake and it is most commonly the main intake valve that goes. They don't come with any parts ready to do a repair, because they deal with all different brands and 'are not sure exactly the problem is', even though it is most commonly the main intake valve that goes. The 'diagnostician' didn't really do much of a check of the dishwasher and didn't try to clean anything out to see if that would fix the problem. The $100 diagnosis fee does not go toward any repair. So they come out for a 'diagnosis', you pay for that, then you get the estimate for the repair. They get back to you with an estimate in a day or two and you have to wait another period of time until they get the part in. Their estimate for labour was high and the part was 3x what Miele charges customers for the same part. So I cancelled the repair and went with Miele. Lost the $100 - paid for nothing. They would not give me my money back, of course.
(I didn't go with Miele at first because they don't answer their phone and took a week to get back to me. Not a great way to do business. But once they did call me back, their quote for repair was much more favourable.)

Our Bosch dishwasher had an error code E15 and this company was listed on the Bosch website as an authorized Bosch service provider. We called the company and paid for a visit (labour) in late nov/16 for nothing (the technician ran the express cycle (even though we said the issue arose with the normal cycle) and said there were no issues). Called them back as the problem was not solved on the normal cycle. Same technician said we needed 2 parts (a control board and lock) which we paid for along with the labour charge . Did not correct the problem (technician said it corrected the problem but he again ran on express which never had a problem). Company said I needed 2 more parts (power switch and something that sounded like led lock) and said I would have to pay for these parts plus labour (by this time it was the end of Dec/16). Obviously did not proceed. Bosch Canada said that this company is no longer an authorized Bosch service provider.