Toronto Appliance Service Ltd.

"Appliance repair, with a commitment to prompt, professional courteous service" is their slogan.
They didn't "repair" my washing machine.
They aren't "prompt" b/c to be prompt, you need to actually show up.
They aren't "professional" or "courteous" b/c I was left waiting for the full 4 hour window without any notification that the repair wouldn't proceed that day, despite me reaching out to them for clarification.
$300 dollars later I have nothing to show for it. Avoid them at all costs.

My heat quit working and I was unable to cook for a week, called TAS and they came and were able to fix it. It took them 2 days because they had to order a part but I'm so glad I chose them to fix it for me

INCOMPETENT!!! Booked a service appointment through KitchenAid service website. Technician showed up late. Took fridge apart and mumbled to himself for 20 minutes. Said he needed to bring it into the shop for a "system job" and would have to come back tomorrow with another technician to lift into truck. Charged $100. He called back the next day and said it would cost another $200 for two technicians to come back and pick up the unit, and that the "system job" would be an additional $290. When asked what I had paid for the first time, he responded with "his time". $100 for an incompetent technician to do ABSOLUTELY NOTHING. This company is ridiculous. I can't believe they are an KitchenAid service company. I ended up diagnosing the problem as the compressor within 30 minutes using the internet. INCOMPETENT!!

Fridge stopped working. TAS came the next day and it was fixed within the hour. Very fast and efficient. Would definitely call them again and highly recommend. Appreciated the cleanup after :)

Our Maytag washing machine broke down so I called Maytag. They arranged for TAS to come - 6 days later. They gave me a window from 2 to 6 so I took the afternoon off work. The repairman came at 5:45 and stayed 10 minutes. He told me the problem was the cold water was turned off and the machine wasn't broken. I was highly suspicious he was wrong but paid him the money and he left. I immediately put a load of laundry in and within 30 minutes, I got the same error message. I called MayTag back and they told me they couldn't send anyone from TAS for another 4 days. Then TAS called and delayed the appointment by another day, but promised me I would be the first appointment of the day so I wouldn't need to take another afternoon off work. The repairman showed up at 10:45 and spent 45 minutes. He fixed the problem and explained to me there had been a leak in a hose. He did not ask for payment - as I would have expected since clearly the first repair person had failed to find the problem or fix it.
What made me very angry is that the next day a representative from TAS called me to tell me that I owed them payment for that repair. Obviously I refused but the lady kept insisting that the second repairman was fixing a problem unrelated to the first. In reality, the first repairman did absolutely nothing but charge me $130 and waste 5 hours of my time - causing me to spend another weekend doing laundry at the laundrymat and then missing another morning at work in order to get the problem fixed.