Toronto Appliance Service Ltd.

I contacted Toronto Appliance Service Ltd (TAS) (in January 2017), as an authorized Bosch service company, to repair my Bosch dishwasher in downtown Toronto when an E09 error code appeared. A technician came two days later and told me I needed a new control panel, a part that had to be ordered. I had to wait an entire week for TAS to return. The same technician arrived over two hours late (without any advance notification) and then told me he’d made a mistake and the problem was in fact something that needed an entirely different part. The next day (after not hearing from anyone), I called TAS and spoke to a manage who told me the required part was in stock but that she couldn’t schedule the repair until the technician physically brought the work order into the office. She told me, that despite their error, it was impossible to expedite the repair or to offer any sort of discount, other a 3% discount (yes, 3%) off the product part (she tried to pretend she was doing me a big favour by not charging me for the second service call in which absolutely no service was performed). I then had to call repeatedly until an appointment was finally scheduled - another week later. Which meant I was without a dishwasher for two weeks. As frustrating as it was, I understand that technicians are human and make mistakes. What I don’t understand is why a company like TAS wouldn’t take responsibility for their mistake and take some steps to get the repair done more quickly and/or to offer some sort of discount or to at least be apologetic or caring. So, if you don’t mind taking the risk that it will take two weeks to do a simple dishwasher repair, and if poor and inconsiderate customer service doesn’t bother you, then this is the company for you! I, however, will definitely be taking my service elsewhere. And I’ll be letting Bosch know what a disservice this company is doing to their product line. Please note that I provided Homestars with two receipts verifying my use/payment of TAS for these "services" when TAS posted a comment suggesting I wasn't in fact their customer. In my opinion, Homestars takes their job/role very seriously.

My Kitchenaid over the range microwave turntable stopped turning and consequently the microwave will not start. I called Kitchenaid call centre who booked a home appointment with this Company. The technician came on time, and after initial checking the electric circuitry, told me two switches were out of order and they needed to be replaced. After checking the price with his office he told me what would be the total cost of the visit including parts. I asked him whether he was sure that these were the parts that need to be replaced to get the microwave working properly again. He said that he could not guarantee it because there were other parts that could also be defective if replacement of the switches did not resolve the issue. At that stage, I felt that I was being sold uncertainty because of trial and error approach of the technician. Reluctantly I agreed that he replace the switches, but as I was expecting the microwave did not come back to life. The technician said that he would need to replace the Magnetron unit, the inverter and the control board. I did not even bother to ask the cost of replacing all these parts because I felt that he was just playing a guessing game. I asked him to put the old switches back and paid him for the service call which as far as I am concerned, was a total waste of money and time. I would not recommend this Toronto Applicances Service technician (Neil M.) for these kind of repairs.

I called in to Whirlpool on Monday 2 weeks ago to get my oven fixed and said they would send TAS. Went online right away to see who was coming in and looked at the reviews online I was worried about this company. I got a call that afternoon saying that they wouldn't be able to come the next day as they were fully booked, which I understood. They told me the tech would come on Wednesday between 1-4 and I was happy with that. He arrived that Wednesday around 3:15 and and managed to know what exactly was wrong with the oven. He said he needed a part so he told me that the front office will call with an estimate, but I needed to get the part as soon as possible because I couldn't wait until next week for the part to come in so the tech called the office and asked them to get the estimate on the spot which I then accepted and it was ordered that day. The part came in the following day and got a call to schedule another appointment. I know this would usually take up 4 days to come in but I was surprised it came in that fast. The tech came back the next day and installed the part. It was working again and he said that if there are any problems with the oven to call back right away and that they would take care of it. I'm happy I stuck with my gut with this company even after reading the reviews. I am a VERY happy customer and will definitely be calling this company again if there are any problems with my appliances. 5 Stars for TAS!

OMG. Do not use this company to repair your appliances. They don't take responsibility for their incorrect diagnoses or the work they have done. We were recently told that a part they replaced a few months ago needed to be replaced again. They deemed it "defective" and will not replace it for free. We really got taken by this company. We spent 3000 plus, our fridge is still now working and we now have to buy a new refrigerator. They don't know what they are doing and if the fridge is unfixable they should say so.

A couple of weeks ago, my dishwasher appeared to have been leaking. I was at home that day watching over my kids and could not deal with the issue at the same time. My regular repair man was fully booked that day and was not able to come and fix the problem, but my neighbour recommended that I call Toronto Appliance Service. I called the company and received same day service, just that afternoon, which turned out to be phenomenal! The tech that had come dealt with the leak quickly and was very tidy. My experience with Toronto Appliance Service was very positive and I would definitely recommend them.

Our kitchen Aid refrigerator seal/gasket had separated for part of the frame and the cool air leaked from the refrigerator. Condensation built up in the refrigerator. We had a service call on 3 occasions. Each time the seal/gasket separation was larger. The refrigerator compressor is running all the time, the refrigerator is not cold and food is going bad. The door is also not hanging properly. Each time they come the problem is worse. They were suppose to come for the 4th time today between 9 am and noon. It is 4:30 and they are still not here.

They came to fix my stove, I told them what needed to be changed, they insisted it was something else. I said if it's not that I am not paying for the part because it's $400 and i don't think that's the problem they said that was fine. it wasn't the problem and they they ended up having to change the part I told them in the first place. THey wouldn't refund my money for the first part. They then installed the second part and installed the bottom plate of my stove backwards, 2 months later (after having been away at the cottage) I realized this and called them back to fix their error - they charged me another $99 in service. Over $800 for something that should've cost me $200. USELESS

I dont usually write reviews, but since this was my first time having service done to my fridge and washer, I might as well.

Toronto Appliance Service was recommended by a friend, so I decided to call them. The customer service person on the phone had a service man come out to my house the very next day. He had come in between the 11-1 time frame they said he would come in. I was surprised he came right after 11 and diagnosed the problems relatively quickly.

The whole repair estimate came out to about $400. They had replaced two parts only a week later. It has been 2 months since the repair and both machines are working just fine.

I couldn't be more pleased with the service as it was my first time dealing with a repairman.

100% will call Toronto Appliance Service for another repair.

Whirlpool fridge broke down in mid Aug this year. Called TAS and they were able to come within a day. Luckily, they had the part in stock and were able to fix it within the week. Unfortunately I had to move all my food to my neighbors fridge, but it's not the fault of TAS. Their prices seem fair, and the service warranty is good if the problem wasn't fixed initially. So far so good.