TERRIBLE SERVICE! AVOID and find a company that stands by their work and are dependable. Poor pool opening, no one calls back despite them saying they will and worst of all they tried charging me for unnecessary service.
I moved into our house at the close of the season last year. We had Total Tech close our pool last year and reopen this year.
3 days post opening our pool was not in good condition despite the kids they sent saying it would be. I called to see if I could book a starter vacuum and they happily agreed to charge me for the service.
Fast forward to the date and they sent another kid who told me they normally are in the retail store but is helping out today because they were short staffed. It was raining and the water was cloudy so he said he'd be back tomorrow. No one showed up and when I called they said I now needed to book a service appointment bc my skimmer had no suction. I was not told this and asked to speak to a manager. After being on hold for 20 mins when they asked if the manager could call back in 10 minutes. They never did so I called again and they said someone would reach out by end of day, again no one called.
Afterwards I went to my pool and checked the skimmer and there was no problem. They either sent someone who didn't know what they were doing or were trying to charge me for something I didn't need.
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