We purchased a salt-cell to be installed when Total Tech was coming to install a new pool liner in our new home. We also ended up purchasing a new filter at the time of installation. Fast forward 1 year and the salt-cell stops working. Despite taking it to Total Tech for cleaning and diagnostic testing, it continued to fail to work when re-installed at home. We are told by Total Tech that because it was still under warranty that it would be replaced. After numerous calls and emails over the following months, not once did a service manager/technician return our call with an update on replacing/repair the salt-cell. When you call the store, the service manager with 'expertise' with the product is never available or in a meeting. Very poor customer service and communication regarding standing behind the products they sell or companies they represent. I'd be weary as a customer and supplier.
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