I can not recommend Trugreen lawncare. I was visited by a sales person who promised me that the company would call me before beginning maintenance on our lawn as I wanted a chance to talk it over with my husband. I called today to cancel what I thought was the first appointment. The CSR who pulled up my file confirmed the wrong address (5 houses away), which I corrected. I told her that I was not interested in using the service only to be told that they had already done an aeration of my lawn and therefore I owed them $118. When I asked how that was possible when they did not have the correct address, she said that I would have to have a technician come to the house to verify that they had not aerated my property even though they did not have the correct address. I am currently waiting for a call from a service manager to get the charges reversed.
- Approximate cost of services:
- $118.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?