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Trugreen Lawncare

Lawn Maintenance
2172 Wyecroft Rd Oakville ON L6L 6R1
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HomeStars
Lawn Maintenance
Trugreen Lawncare
Star Score
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9%

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Reviews by rating (past 12 months)

Reviews for Trugreen Lawncare

Average customer rating:
0.9 10 (38 reviews)

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squashembugz in Bradford
squashembugz in Bradford
28 reviews Bradford West Gwillimbury, ON

First Review

0/10

Terrible Company - Terrible Service - Terrible Products

No wonder this company has such bad reviews on HomeStars! Here is another one. We dealt with TruGreen Lawncare out of Barrie for 2 years at our house. We paid them around 450.00/yr to "not" take care of our lawn. Under their lack of care - our lawn was full of weeds, bare spots and looked like we had no lawn care company at all. The techs that show up to a very fast, rushed poor quality job.

After the 2nd year was done we notified them in writing and by phone that we no longer wanted their services anymore and to cancel our account. The following spring they showed up when nobody was home (so they say) and applied a treatment to the lawn without our consent and billed us for it. We called them and disputed it - told them our account was cancelled but they refused to cancel the invoice. Whats worse is they have several call center numbers that call you all hours of the day and night and weekends for payment even though we CANCELLED with them.
Every spring they send door to door guys to our house trying to sell us the service again. Stay far away from this company, these reviews here on homestars are 100% accurate and speak for themself. Since getting rid of TruGreen and taking care of the lawn myself it looks MUCH better and I am 450.00/yr better off financially.

Approximate cost of services:
$450.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Alex in Stittsville
Alex in Stittsville
1 review Ottawa, ON
1/10

Restore a lawn that is not in bad shape

The technician accidentally burnt my lawn in several areas, never apologized & never offered to fix it. Instead, despite finally admitti g to damaging my lawn, I was told how to fix it myself at my own expense.

Their call center agents are untrustworthy. Perhaps they are under pressure to fill sales quotas. They misrepresent the cost of continued business.

They repeatedly called at the end of the season, asking for repeat business. I asked for remediation to my damaged lawn and dedpite repeated promises, they never followed up on their promises.

I

Approximate cost of services:
$500.00
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Tim from Toronto
Tim from Toronto
5 reviews Toronto, ON
0/10

Stay Away

If you sign up for a seasonal package they automatically renew it for the next season, show up and send you a bill. Email and phone marketing are incessant. I cancelled my service and they still called me to schedule appointments. Stay away.

Approximate cost of services:
$300.00
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Private User
Private User
Private User reviews Hamilton, ON
0/10

Pay to kill your lawn!

What kind of company fertilizes a lawn in a drought? Had not rained in a month yet TG still went and fertilized my lawn . Came back from long summer vacation and nothing but dead burnt lawn. They take no responsibility for anything other than that should have not happened , we can try to fix it but you have to pay your bill first. Sorry I don't pay for someone to Destroy my lawn. 0 goodwill with this company. Now my yard is nothing but dead brown grass and mud. Thanks . Stay far away from these bandits.

Approximate cost of services:
$50.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Hamilton, ON
2/10

Horrible all around ... except billing you

I hired this company for the first time this season. They burnt my grass in many areas . Their attention to detail is awful I watched them fertilize and the would miss half the lawn when doing so .I would call for weed service and they would not show up and when they did the miss well over half of the weeds so I would have to call back time and time again .The only thing they where proactive about is billing . I sent them two final cheques which they say the did not get . Then I sent them another and they said they could not read it .. I ask 10 different people what the numbers where and they could tell me .. then now they are sending me a collection notice for $92.66 after I paid them over $600.00 for a season worth of service which I feel was not at all satisfactory to me. I feel like I threw all this money out the window . Never again and I warn everyone else not to book with them . Hire a private service same price and much better service . I will continue to share my review with they many groups and pages I am apart of and will be filling with the BBB and be looking into a small claims action to have the monies I paid return as I did not get what I paid for.

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
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heidi from Toronto
heidi from Toronto
5 reviews Mississauga, ON
0/10

Poor customer service. Lawn is ruined

We were convinced by Milos at the Homeshow in Mississauga that this company would meet our needs and address any issues that arise.
In spite of regular applications, we had more weeds this year than ever before. One day I sat in my car and watched them spray the lawn. They were very sloppy spraying and missed one side of the lawn totally and I approached them to make sure it got done.
We purchased a grub treatment (nematoades) and had 2 applications. However, our lawn was destroyed by animals digging for grubs. No matter how many times we called, we never had a visit or a callback. No one cared at all. We were offered no follow up, no repair, no refund, not even the decency to call back even after having e-mailed them many photos. When reps were doing other people's lawns in the area, we brought them over to see our lawn. They were totally shocked and one said "if this was my lawn I'd be pissed". He took pictures of it but was never heard from again either. So, that was a total waste of money and time.

Approximate cost of services:
$500.00
2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Mississauga, ON
0/10

TrueGreen is FRAUD

These guys are FRAUDS
Sales guys said $40/month
Came in charged $50.32+HST on first service (that service was ok) next appointment they never came and just put the lawn-sign up and left another bill of $56.86 in week. so like I owe them $113.72 within 8 days.
Next time they called I told them that I do not want their service, they said manager will call. Manager said person will come and will do it in my presence which never happened but again a lawn sign only.
I told them that my lawn is now filled with weed and I better take care of it myself and yet manager said he will come and see that never happened.

Now they want me to pay for three services that never happened.
Customer service (very rude) doesn't listen and just threatens to pay or they are sending me to collection.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Josie in Ajax in Ajax
Josie in Ajax in Ajax
1 review Ajax, ON
0/10

very poor customer service and weeds still growing

Have had service for a year and very unhappy with all the weeds that continue to flourish in my yard. Arranged THREE times for a technician to meet with me so that we could walk through yard together and I could better understand what weeds are included in the service... no one EVER showed up, or they would quietly arrive, leave their sign and disappear. Sure they will come for extra visits, but the WEEDS ARE STILL THERE! Not sure what they do when they visit. Very displeased and I continue to have all sorts of weeds - dandelions, other broadleaf, clover, etc. Can't get any answers or customer service. Cancelling service. DO NOT RECOMMEND AT ALL.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Oshawa, ON
10/10

Providing lawn care service for residential

Hired Trugreen lawn care services for 3rd year in a row to fertilize treat weeds and grub control. This company delivers as promised.Even with near drought like conditions this past summer my lawn looks good.

My primary contact was Alaina and she was very knowledgeable and presented in a professional and efficient manner.

Good experience would recommend to friends.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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sh in Oakville
sh in Oakville
1 review Oakville, ON
0/10

Bad Service. Never use Again

gave them contract to kill weeds in the garden. made few visits and weed was still there. there visit is were at different times so never could meet a a technician. called and complained and was told someone will come and have a look. someone came left a sheet of paper and that was it. problem still not solved. called and told them will not renew next year so they said will send manager. asked them to have the manager call me and schedule appointment so that i could talk to him. again he came and visited without informing. left a paper in my mailbox telling me he came and could not meet me as i was not home. told me weeds are there and we will remove them next year. so not using them again.

Approximate cost of services:
$300.00
2 of 2 people found this review helpful.
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