Tubs The Ultimate Bathroom Store

My parents are seniors and needed to have a bathroom renovation to accommodate their disabilities. I was told to purchase a TOTO toilet as they were one of the best and Tubs was listed as a retailer that carried TOTO. Unfortunately, as others have mentioned Tubs sells inferior products. The toilet they sold me was defective and as soon as it was installed my parents water bill doubled. The flapper was defective from the beginning (the water usage table proves it!). Unfortunately as I don't live with my parents it took me a bit of time to realize this. Tubs takes no ownership of selling an inferior products to customers. They referred me to TOTO which to date has done more than Tubs. Awful customer service and staff - I will never use or recommend them - unless it's someone I don't like!

I would NOT recommend purchasing anything from Tubs. They are so incredibly dishonest and they don't have good products. We purchased two faucets from them with rain showers, when we went to pick them up, the sales associate gave us one of the faucets WITHOUT the rain shower. When we tried to talk to him about it, he accused us of not paying attention when we purchased it. I cannot get over how dishonest the sales associate is.

We were also going to purchase our bathroom vanities from them, but the quality looked TERRIBLE. They sell garbage products and provide garbage customer service. The reviews below are right, go elsewhere to purchase your stuff.

Don't purchase anything here. You'll be sorry! I bought a floating 39" vanity. The vanity comes with clips that are useless. Two small clips to anchor to the wall and hold the weight of the vanity and the stone counter top. When contacting the store to ask how this is done, they had no idea. They weren't sure how to hang the vanity and quite frankly didn't care. They were useless. The response front the front sales was that they have never had a complaint and it was us not knowing how to install a vanity. They gave me an extra set of mounting clamps and told me to reinforce my wall with 2x4's. Totally useless. Never ever buy your bathroom stuff there or you will be in for a load of crap. Materials and service!!!!!!!!!!!

I purchased a bathroom vanity, cabinet & sink from TUBS installed 4 years ago. I have no children and as a result this bathroom gets normal -minimal use. As with the comments made by "Andrew" showing on this site, the "expresso" cabinets are a mess as showing in the picture attached. Additional pictures show more detail. The stain finish is worn off and they almost looked chipped and since they are an embarrassment .. they need replacing again. This company definitely sells inferior products for much more than you would pay elsewhere for the same thing. I contacted the company 2 years ago when they started wearing and they gave me a stain pen that didn't work. I wrote to them in January and they ignored my inquiry. I followed up with another email and they ignored that as well. Today I have sent them a message from this site ... maybe this will help?? I doubt it! DO NOT BUY from this company ... they sell inferior products and they definitely do not support their product by way of customer service.

I have ordered a bathtub that was supposed to arrive in 3 weeks since the purchase. After 3 weeks have passed I called the store to inquire since the reno was complete and I was just waiting to install the tub. When I called the store I was put on hold multiple times. When I finally got to speak to a manager she told me that the shipment will be only coming in 10 weeks from now. I was shocked! I asked why wasn't I contacted earlier so that I can make other arrangements. The excuse was that the girl that calls clients was on vacation FOR THE WHOLE MONTH OF JANUARY. The manager told me there is nothing she can do and that things happen.
I then went online and picked the first tub that had similar dimensions to the one I bought (since all the plumbing and tiling was already measured to the initial purchase). I was told that the tub was available in another store and that the manager will put a rush delivery request and it will be available to pick up the next day. The following day I rented a truck and 2 movers to pick up the bathtub. On my way there I called to say I was coming. And guess what - the tub was NOT there. It was nowhere available for pick up. I was told they will have it the following day. Again I was NOT notified in advance. This was the second time I had to send the plummer home, pay the movers and the rental truck for an hour of their time.
When I finally got the tub they told me to pay the price difference since the new tub was more expensive.
In total: The renovation was extended by 7 days, I paid additional $100 for the plummer to come on the days I was expecting the tub and it never came, and another $100 for the movers and the truck that were on their way to pick up a tub that was not in the store. Plus the cost difference for the tub that I did not even want but had to buy due to the last minute decisions that needed to be made.
Rude and incompetent employees. Horrendous customer service.
It is as if the company does not own a phone to warn customers.

I bought a small vanity from Mia and I had not moved into my new home the contractor installed it. When I saw it it had holes on the sides as it was already used and damage. Contractor though I had purchased a used vanity. NO. I came to see Mia and showed her the photos she was concerned but she believed me and took it back and ordered a new one which was there in 2 days.... Carlos at the warehouse was excellent, helpful and a perfect gentleman.. a good experience for a change when customer service for me has been an issue in this home renovation. I will come back to TUBS Etobicoke.