- Approximate cost of services:
- $400.00
- Company Response
Hello d Anthony,
I’m sorry to hear that your experience with us was unsatisfactory. We inspect each rug thoroughly before and after cleaning. We also document the rug's condition and photograph it prior to doing anything. What can sometimes happen is that an old stain will appear more visible once the soil is removed from cleaning. You should have been notified of the stains and any price changes period. We are unable to locate your information based on "D Anthony" but would like to speak with you to improve this situation. Please contact us and ask for Jessica so I can learn how we let you down and what we can do to better the situation for you.