Urban Barn

Interior Design
2354 Granville St. Vancouver BC V6H 3G3
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HomeStars  >  Furniture in Vancouver  >  Urban Barn   >  the worse customer service
gm from vancouver
gm from vancouver
5 reviews Vancouver, BC

the worse customer service

I purchased 2 leather counter stools and was told to pick them January 3rd and that if I could not to phone them. I even called their 1-800 customer care number to confirm the date as I wondered about any confusion over the holidays, that was on Dec 31st that I called and they confirmed it would be there Jan 3. When I got there a snotty sales girl says in a snotty way...well did anyone phone you to say they were in? I told her no one ever told me that someone was supposed to call me only that I should phone if I could not come.

Her next snotty reply was that, that is their store procedure/policy. I asked her how was I supposed to know that if no one told me that, I was only told what day to come. She said their deliveries are on Friday not on Tuesday. How was I supposed to know that when they told me to come on a Tuesday and when I had phoned to confirm that it was on a Tuesday? It was a particulary treacherous drive down there as the streets were frozen after a lot of snow and a temperature drop during rush hour and I was subjected to this incredibly bad attitude on the clerk's part.

I don't usually like to complain but honestly, the clerk is wrong as well as the clerk at the 1-855-415-9227 number? Coupled with bad attitude?

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