I chose Welda Windows and Doors to install a porch enclosure for my backyard. I was having issues with box elder bugs in general but a lot of them on my kitchen window and doors starting in April and all through the summercouldnt even open my door. I decided to invest in an enclosure so I could enjoy the outdoor space, keep my furniture protected and not have to worry about bugs. I was VERY clear on the reason I was getting the enclosure and I was assured that it would be sealed - I cant tell you how many times I asked because why would I spend this much money if they couldnt guarantee this?!? The install went well and my enclosure looks nice BUT a lot of bugs are getting inhad to vacuum them up every day cause now I cant spray them or squash them AND the enclosure is also letting in water when it rainsit floods the room and I have to try and sweep the water out so it doesnt do too much damage to my furniture. I have photos and video that I will try and post and am willing to share it with anyone who asks. Ive called, emailed and texted MANY times, the installer gets back to me usually but theres been no follow through to fix the problem. The installer came to see, saw how many bugs I had vacuumed up (disgusting) and he said cant figure it outthe aluminum guy came and was insulting - suggested I kept the door open and thats how the bugs get in.yeah, thats what I do, I invite them in because I love them so muchwow!!! I dealt with Jimmyas soon as he makes the sale, forwards all complaints elsewhere and doesnt care. No follow up. Its been a year. Im not one to complain or write reviews but I dont want someone else to get a porch enclosure thinking its going to be bug and weather proof. $10,000 later and I have bugs and water flooding inside. Ive been patient, wanted to give them a chance - so now heres my review because I now realize theyre not going to address these issues and Ill have to spend more money, find someone else and get it fixed.
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- Company Response
Thank you for your feedback regarding the porch enclosure that we installed for your home. We are sorry to hear that you are experiencing issues with bugs entering the porch area, and we understand that this can be a frustrating and concerning problem. Our Manager, Leon, spoke with you about this issue last year.
We would like to clarify that while the porch enclosure provides an additional layer of protection against the elements, it is not designed or intended to keep out insects or other small creatures. Insects can enter through small drainage halls in the structure, as well as through open windows or doors.
If you are experiencing issues with bugs, we would recommend taking additional measures to control them, such as using insect repellents or traps. Additionally, it may be helpful to consult with a pest control specialist to develop a comprehensive plan for addressing the issue.
We hope that this information is helpful, and we apologize for any confusion or misunderstanding about the capabilities of the porch enclosure. We value your feedback and are committed to working with you to find a solution that meets your needs.
Thank you for your business and for bringing this matter to our attention.