Welda Windows & Doors

In short: Great product but poor customer service

First impressions were good with Welda. Very nice salesperson and appeared to be knowledgeable. Signed contract and paid deposit on the first day. I was given assurances that he'd follow-up on getting a quote for my eavestroughs and letting me know a date the estimator would be by to take measurements. (I got neither)

Long story shortened: I had to call and ask to speak to a manager twice because the salesperson wasn't responding to my calls re: questions. I clearly gave enough time for him to get back (almost 2 weeks) but no callback. After complaining, he finally did call and apologized that he had been hospitalized. Ok, fair...good excuse and I wished him good health, but there should be a backup system for sick employees. When I had almost the exact same problem a week later and no callbacks, I had to "again" ask to speak to a manager. This time the excuse was, "oh...he's just like that" Very poor excuse whether it was true or not. That being said, the managers were helpful but I shouldn't have to waste my time or theirs with trivial questions.

You'd think that paying that much for a door would get you some basic customer service. Because I didnt' hear back, I had to hire another company to do my eavestroughs and will look elsewhere to get my front door done in the fall.

I wish I could have just talked to the installer on the first day - he had the answers I wanted and did a very professional job on the installation of a wonderful door. I could elaborate on the greatness of this door, but my mood is muted by the extra hoops I had to jump through.

Good customer service is part of the sale and keeps customers coming back. Unfortuantely, I likely won't be one of them.

really good service : fast and professional
really good support service as well
That takes only 3 hours, when he leave my bedroom was clean! I really recommand Welda Windows...

New windows from WELDA gives to our pretty old house new look. We are very satisfied with great (fast, nice and clean) service. Will recommend to everyone who is looking for best result.

The representative was very professional and took the time to explain various replacement options and assisted us to find the best solution for our home at a very competitive price. The installers worked very carefully and professionally and the job was completed on time as promised.

We received multiple complements on the look and feel of our home after the replacement. We love it and have already recommended Welda to several neighbours and friends.

Thank you Welda!

The company was great, very friendly service, had fast responses and communication. All items were delivered on time as promised. Installers were very friendly, professional and clean. Job was fast, and was extremely well done, I was more then happy with the price and after seeing the product installed and realizing the great quality that i got for my money, I found it to be a more then great price for such a project for my house.

After an extensive research on the windows vendors, we’ve selected WELDA Windows&Doors company. And we have not regretted this decision. The quality of work is outstanding. The installers have done a great job: arrived on time, the work area was left clean, and their professionalism is commendable. We are very happy with the result and enjoy our new windows. We’d recommend Welda to anyone, who is in the windows/doors market, any time. Thanks, Welda! Keep up the great job!

At last a company that delivered what they promised. A neat tidy and professional job. On time and at the price that they quoted, what more could you want. The windows and doors are of the highest quality. All the best for the future.

Welda installed all windows in the house including patio doors in a very professional way.Installation was done very clean and fast.If I will need another job to be done with windows I will call only to Welda windows.I will recomend to everyone who needs windows or doors.Job well done,thank you very much.