Whirlpool Canada

Purchased a Whirlpool Fridge Model #WRS312SNHM a couple weeks and immediately had issues with it. It does NOT have legs and the wheels do not properly lock so the fridge moves when we use it. The door also swings violently open and rattles everything around causing all of our stuff to fall over and break! We had a technician come out and he basically said there is nothing he can do as it is just poorly designed! We want to return our fridge and called Whirlpool with the notes from the technician and they refuse to replace the appliance with a better one. They very politely said we can live our defective fridge and have no recourse!
How a fridge like this made it to market I have no idea. Within in a year the door is going to break from swinging open so hard just from opening it gently not to mention the cheap plastic shelves are 100% going to break. Buyers beware - not only is this a cheap and terrible appliance (with an oversized price tag) but their customer service is horrendous!

Freezer stopped working of less than 12 months old whirlpool fridge. Called multiple times to customer service. Technician came and told us that he is ordering a part to fix it. Then they all disappeared , when I called I got reply that technician is waiting for parts to arrive. No one cared at all when we survived in peak summer without freezer. This company should be banned or there should be a check and balance about how they are breaking trust of customers by selling products that even don't last for a year and they make you go after them to get it fixed.

After first visit of 2 hours the serviceman said that door switch needs to be replaced. Was done but then the issue was not over, said need additional part to be replaced and cost to additional $190.00. said I will be away for ten days and hope you can go ahead, I answer the email to go ahead but no response. I abandoned the repair as it was not 100% sure that this would be the end plus no response so decided to get new machine. Lack of timely response made me aware its not worthwhile.

Purchased a Maytag washer and dryer on Aug. 2/20, delivered on Aug. 12/20. Washer model #MVWX655DW2 is a terrible machine. It vibrates all over the place and spins your clothes so fast that it wears them out.
Had 2 service calls and was told that that's the way the machines are made now. They are designed and built so poorly that the basket has no stability and vibrates all over the place. It doesn't matter if you buy Maytag or Whirlpool they are all built the same way. Spoke to a supervisor named "Holly" and she simply said that they do not change the machines, if I want a 3rd service call they would send someone out and charge me! Great customer service!

BUYER BEWARE! I bought a whirlpool washing machine from a major appliance retailer in Calgary in September 2018 . At the time of purchase I was told I had a one year manufacturers warranty. In June 2019 the machine lost power. After some trouble shooting, it seemed the washer stopped working after a power outage that lasted about 30 seconds.
I called Whirlpool and was told the warranty doesn't cover damages due to "power surges". NO other appliance of mine quit - not the fridge, microwave, stove, all of which are more than 8 years old and NOT Whirlpool appliances. The computer, air conditioner - all fine. After arguing with 3 different people Whirlpool FINALLY offered half off the price of the part (which costs $500). Not good enough as far as I'm concerned. Crystal, the supervisor, told me I was told at the time of my purchase the warranty doesn't cover power surges. Apparently I was "told" this because the service agreement "clearly states" power surges are not covered. What I WAS told when I bought the appliance is I have a one year manufacturers warranty. I find it disgraceful that Whirlpool refuses to stand by their products and will not acknowledge that I was sold a LEMON!

I have purchased 2 whirlpool products - My dishwasher is basically brand new only less than a mth old and it has a mind of its own. it runs whenever it wants. they replaced the static touch panel and the same night it was running in the middle of the night. Then for my stove , I bought it in 2016 and was installed in March of 2017. the finish is coming off around the touch controls. I bought the stainless steel stove thinking everything that looked like stainless steel was actually stainless steel but was I wrong!!.. the finish around the touch control is only a coating not actually stainless and its coming off and of course they won't cover it because its past the 30 day cosmetic warranty... this is bull ... it will cost over $100 just to get a tech to come look plus I understand the panel could be as much as $400... I will NEVER buy Whirlpool products again. and will make sure that everyone I know will not buy their products either... this Company is a joke.

My Whirlpool washer is 5 months old and does one wash per day. It started leaking rust into the drum so a Whirlpool Service Rep looked at it and told me I was using the wrong soap and should use hot water once in a while......it's leaking rust! How will that help?! I had a repairman look at it, he said the drum is rusted out and needed to by replaced. Whirlpool then said we should press the "refresh" button 3 times...again, it's leaking rust! Whirlpool said there was nothing further they could do since the washer was for commercial use, even though it was only one load per day, and we had an independent repairman look at it so Whirlpool was absolved of responsibility. A 5 month old Whirlpool washer is now going to the trash and Whirlpool said there's nothing they can do. This was a terrible experience in service and finding excuses to not take responsibility for a faulty Whirlpool product.

I can't believe that a company can treat people so poorly leaving us hanging with appliances that I think could be seconds or refurbished I bought 3 appliances and 2 of them have already had problems. These appliance are still under a year old? They make appointments then cancel them. My fridge stopped working it's been over 2 weeks and still waiting for someone to show up. I was forced to go out and purchase another fridge and to throw out hundreds of $ in food that has gone rotten. PLEASE HELP! Still waiting for you to show up?

I bought 4 Whirlpool appliances 3.5 years ago - washer, dryer, dishwasher and stove. In under 3.5 years, three of the four have broken down. First, the washer and dishwasher died the same week, 18 months after purchase. Both with faulty computer boards. These parts cost more than the appliance new!!

Now, just over a year later, the stove has died. a 75% failure rate for new appliances.

Avoid buying Whirlpool at all costs!

Microvawe broke down, took them 2.5 months to fix, Fridge started to rust on all three doors, waiting on the phone 55 min. to speak with someone, horrible, will never buy Kitchenaid again.