Whirlpool Canada

This dishwasher blew twice and destroyed our floors. Both bought at Sears. They and Sears avoided us for about 2 years and we finally had to get our own insurance company involved . They tried to pay us off with an offer that was less than a fifth the cost. Don't sign these offers with gag orders, stating you can not talk about this..some people will see the cash in front of them and take it. Don't!
We have bought Sears Kenmore, (which we found out is Whirlpool in all this) for many years. Both companies have taken a dive in their customer service and reputation in the last 4 or 5 years. Sears is closing stores all over the place now. I can understand why. In my opinion they do not offer any trust factor that will draw me in their store again.

We were having issues with our dryer door because it was not closing properly.

We contacted the Whirlpool technician who promptly arrived within a couple of days. He was extremely helpful and explained the problem to my wife. He quickly fixed the door and asked my wife if she had any other concerns with the Whirlpool products. Great company with repair technicians that stand behind the product.

Purchased a dehumidifier from Whirlpool. Wasn't sure what to choose, but this one came with a warranty and was priced right for the size. Had an issue with the float that stops it from running once it's full but they sent out a repairman with a couple days. Had a few hassles with the customer service agent who took my call, but in the end she made sure I got what I needed and made sure I was happy.

Purchased new in October of 2008. This is the second time we've had the supplier out for maintenance only to be told that it would cost at least $800 in parts alone. So we call Whirlpool direct only to be told by a "supervisor" that this is something we should expect! Let's think about that statement for a moment.......hmm. Obviously quality and customer satisfaction are not part of Whirlpools ideals (at least not in this country). We live in a brand new home that we allow the builder to use as a model, so it is safe to say that we will not buy Whirlpool again, nor will we be recommending their product to the countless new prospective home owners who pass through here. Absolutely totally disgusted in their product, their attitude, and their lack of professionalism.

Replaced the electronic panel twice within 2 years. The 2nd time Whirlpool's service provider in Victoria BC that is Derek Appliances also replaced the heating element that took more than a week. In 3 days the dishwasher stopped working again because Derek's technician didn't connect the wires right. Had to wait another 4 days for him to fix his own mess.

In a month the dishwasher broke again. I contacted Whirlpool and they referred to Derek's Appliance Services again. I contacted them and dispatch told me that it was their practice to use refurbished electronic panels for repairs and they were out of them so they would be able to repair the dishwasher only in TWO WEEKS! After that I called Whirlpool again. The first rep connected me to Derek's without even warning instead of talking to me. After I called again, the 2nd rap kept me on hold more than for half an hour probably hoping I would hang up. When she realized I wouldn't she started saying nonsense about doing "intensive and massive research" and about "calling me back directly". I know that nobody will call me directly and Whirlpool is probably very well aware of their service people using old broken electronic panels in their repairs although they say they don't.

I payed $360 a month ago. Out of that month I was washing dishes by hand for at least 10 days while waiting for the service. Now I have to wait for another 2 weeks. It looks like Whirlpool and their services are more like a bunch of con artists. Never buy their appliances so you wouldn't have to deal with their service.

It was extremely helpful, excellent service and good insight into the renovation procedures. The builders came on time and were extremely punctual, helpful. It was very reasonably priced as well which helped a lot and they were very flexible with their time

Were purchaced 5 home appliances ( top of the line): Fridge, Dishwasher machine, Washer machine, Dryer, Microwave, kitchen stove in 2007. After only one year 4 of these appliances were broken and went through repair. Warranty service was not efficient and prompt. On the second year two more appliances were in need of repair but warranty was expired and repair of dryer cost $900 plus labor!!!

Were purchaced 5 home appliances ( top of the line): Fridge, Dishwasher machine, Washer machine, Dryer, Microwave, kitchen stove in 2007. After only one year 4 of these appliances were broken and went through repair. Warranty service was not efficient and prompt. On the second year two more appliances were in need of repair but warranty was expired and repair of dryer cost $900 plus labor!!!

I called Whirlpool because my washer wasn't working properly. I was able to get a repair man in the next day which was great. We had to wait several days for the part to come in which was fine. The problem we encountered was when the part arrived. The box was labelled with the correct part however when the box was opened, it was a different part so we had to wait another 3 weeks. I definitely was not impressed.

My oven has a feature called "Sabbath Mode" - I am not even sure how it got triggered but it chimes randomly and then locks the oven - I cannot cook. This was about Christmas time and I was hosting the Christmas Eve and New Years!!! One call, a friendly gentleman came and assessed the situation. He came back 3 times to get my oven going but each time was necessary - at least I believe him. Whirlpool had good customer services over the phone and they have good repair people on board.