Whirlpool Canada

I bought 4 Whirlpool appliances 3.5 years ago - washer, dryer, dishwasher and stove. In under 3.5 years, three of the four have broken down. First, the washer and dishwasher died the same week, 18 months after purchase. Both with faulty computer boards. These parts cost more than the appliance new!!

Now, just over a year later, the stove has died. a 75% failure rate for new appliances.

Avoid buying Whirlpool at all costs!

Microvawe broke down, took them 2.5 months to fix, Fridge started to rust on all three doors, waiting on the phone 55 min. to speak with someone, horrible, will never buy Kitchenaid again.

Replace all my appliance with whirlpool one year plus ago and finishing on trim around stove controls coming off and whirlpool said tough luck and hung up on me. There will be no more whirlpool in my house or my families homes.

Whirlpool Canada wouldn't accept a 4 nth old return claiming I didn't call to get it repaired. I argued it worked but didn't performed as the reviews claimed leaving me with having to buy a new range hood. Shame to whirlpool for not standing behind their products.

Never ever buy any Whilpool Product one of the worst customer service ever. I have been calling for service call for my Brand New washer service call - almost every year and they charge ridiculous money on each visit. Control Panel Lock issue - Door Lock Issue - Control Panel not getting power on - very very very difficulty to troubleshoot for end user. NEVER EVER BUY ANY WHIRLPOOL PRODUCT. I would preferred to give -ve rating then ZERO!!!

Appalling quality, I am furious. Machine is larger size model and yet you can barely wash a full set of sheets from a double bed (fitted sheet, flat and two pillow cases). It is eco-friendly, which I conceptually agree with, but so little water fills the barrel that you literally have to add water or do many more loads than in a decent machine, so there is no environmental benefit. If you put more than a tiny quantity of laundry in it, items will sit on the top dry!!!

The agitation is weak, as is the system which removes water. Basically all our laundry has been covered in lint from day one, which again necessitates multiple washes to get dark things clean. So another fail on the enviro-front. Frankly, this machines deserves a consumer lawsuit it is so inadequate in its ability to meet advertised functionality. Any store with any integrity should not be selling it. I complained to the store from which we bought it (Coast Wholesale Appliances), but they refuse to do anything.

I posted a review on the US Whirlpool site, but they removed it because as non-US resident I am barred from posting reviews. They directed me to the Canadian site, but it does not appear to host reviews.

Bought kitchenaid microwave just under 2 years ago and had problems with the switches. Service call to Whirlpool in which twice was a no show. Complained and Whirlpool covered the diagnosis fee. Whirlpool quoted labor was $29 for every 15mins but was charged for $116 for the 15min labor. Whirlpool said the difference was for service call fee which Whirlpool did not mention.

Waiting time to get through to a customer service is almost 1hr.

1 starI moved to a new condo with a whirlpool washer and dryer. The washer broke down showing an "A10" error code 3 months into purchase. There was no mention of it in the manual. I looked it up on youtube and figured out that the drain needs to be unplugged. My wife and I did that (wasn't easy at all), then a week after same thing. Drained it again but them it broke down 5 mins after. Called the whirlpool and they scheduled someone to come take a look at it. My wife took a day off work for the technician to come. They were supposed to come 8-12, called them back at 12:30 they said the technician hurt his back and they are just calling the customers now to inform them "After the appointment is scheduled". Absolute garbage of company (product quality and customer service". The only reason I have to deal with them is because my landlord chose to buy their products. I personally would avoid dealing with this company at all costs.

Congratulations Whirlpool Canada, your poor level of customer service now ranks higher than Rogers and I didn't think that was possible!
From Customer Service agents who only know how to speak like Parrots and continually say "I'm sorry you had this experience " to making misrepresentations about service calls, if you enjoy being frustrated at every level, you've found the right company! Had I known then, what I know today, I'd never had purchased any appliance associated with this company.

I bought a Kitchen Aid slide in range with a ceramic glass top in April of 2017. Model number YKSEB900EWH. My previous stove was a GE Profile with the same top and I had it for approx. 17 years with no issues. After less than 2 months, my new Kitchen Aid developed a white spot on the glass top on the bottoms left front element. I called customer service and since it was over 30 days they said they cannot do anything for improper cleaning of the appliance. I finally managed to book a service call and the company called to ask for a picture before they came out which I sent to them. The day of the service call came and went and when I called Kitchen Aid customer service they said the service company called it improper cleaning and they cannot help me any further. How can I have the same top on another stove for 17 years with no issues and now this is happening after less than 2 months ?? Customer service then offered me $200 to keep quiet and go away . I have even purchased extended warranty on the appliance which does not cover " improper cleaning" according to them. How can this be improper cleaning??? It has never happened over the past 17 years.