We are frustrated, disappointed and appalled with the customer service at Wilson’s Furniture. My mother is almost 91 and has recently been widowed. She was very excited to get some new furniture to assist her in moving forward with her ‘new normal’. She was excited to get a lovely new electric fireplace ($800+ value) and received this on July 12th. Her living room was cleared of her old furniture and the only pieces present were a chair, coffee table and her new fireplace. On June 14th, her new furniture from Wilson’s arrived. When bringing in the sofa, the delivery people hit and damaged one corner of the new fireplace. My mom and my son both witnessed this and the delivery fellow acknowledged this. My mother was very upset and did not really know what to do. That afternoon I spoke with the manager Lynn, and also emailed photos of the damage. Lynn spoke with the delivery people who denied damaging the fireplace. She said she would have to speak with the owner and get back to me. The owner, Darryl phoned me and said that he believes his delivery people- essentially saying that my mother and son are being deceitful. Further to this, Darryl says that it was an existing defect with the fireplace even though the photos CLEARLY show that there was no damage before the delivery. He says that Wilson’s furniture takes no accountability for the damage. How very upsetting for my mother who has spent in excess of $4,000 for her new furniture from Wilson’s and now has a damaged fireplace after having it for 2 days. Clearly this company does not care about their customers. Imagine taking advantage of a 90 year old widow this way!! At the very least they should repair or replace the damage. How very interesting that one of the delivery people is no longer working there 4 days later????? Pretty convenient! Such poor poor customer service- please don’t shop here!!!
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