not so much the results we did not double check on. They did get out all the stains that we pointed out to them in the upstairs bedroom and the stairs never looked better. The basement bedroom is a different story as we trusted it was cleaned to the level we saw upstairs so we did not go down to check before they left. Unfortuantely it was not. There was still surface dirt in several areas of the bedroom (that should have been vacuumed up) there was some sawdust still left in the carpet from the window replacement, and several dark stains which we of course did not point out to the staff, did not get cleaned either.
Also, when speaking on the phone the estimate was $100 for the stairs and 1 room but when it came time to pay it became $120 without an explanation. I was too tired to even argue with it and just figured well I know it will end up in the review.... So the price in my opinion a bit on the high side considering this extra $20 that showed up and not enough detail paid to the dark spots in the basement carpet (not the light ones which we already knew were discoulourations that could not be solved).
so be sure to mark all the spots you know of that need cleaning and they will do a good job.
- Approximate cost of services:
- What could this company do to improve their services?
- not raise the estimate when they arrive or if they do, provide a reason.
- Any advice to offer fellow homeowners facing a similar project?
- Be sure to mark all the spots you know of that need cleaning AND review every room after its completed and I am sure they will do a good job.
- Company Response
Upon reading your review that was written on the Homestars website on March 6, 2010 we were sorry that you were not totally satisfied with the job we completed at your property.
We stand behind our work and if you were not satisfied we would have gladly returned to re-do the area in question. We at Yorkville Carpet Care pride ourselves on our customer service. In terms of the cost of the job, all of our phone quotes are estimates and subject to measurement.
Yorkville Carpet Care
Clean you Can Believe In