City Wide installed new locks and door handle for our front door. We came home one night in the early spring (cold and dark) to discover that the new handle was broken and we could not get into the house. Several calls to the alleged 24 hour service line resulted in no response and we ended up having to call a different locksmith to let us into our house. City Wide was arrogant and unapolegetic when we contacted them the next day - basically said it was not their problem. We have contacted the lock company to let them know the service their vendor (did not) provide.
Do not deal with firm if you can avoid it.