What an awful experience. I called this morning to have a door latch replaced on our front door. Initially they thought they could get to the work before 11am. By 10:20 I got a call they couldn't make it and would come around 12:30. They didn't arrive until closer to 2p. Service guy showed up with only one purpose to up-sell me all new door hardware - despite having been asked on the phone my problem - a broken latch. Commented that the latching system was builder quality and they don't repair them they replace them - $500.00+++. I feel physically sick - taken advantage of, shocked. Thought they were a reputable company but would suggest they not rest on their laurels. Disappointed and saddened. I am a trusting individual - Buyer Beware - despite me calling and suggesting they reconsider me paying the $75 service fee and other than removing the hardware and replacing it I still sit with a broken latch and an $75 plus tax paid invoice.
- Approximate cost of services: