My husband and I hired Royal to renovate our only bathroom and baby nursery. Being 6 months pregrant, I was pleased to hear from the president of the company that the job could be completed in two weeks with little disruption to our lives. He also ensured us that we would have a dedicated project manager to oversee everything and guide us through any decisions. What we ended up getting is a project manager who did not oversee his tradesmen properly, who rarely came to see what was happening at our house and hardly ever initiated status updates. The work was completed at a snail's pace and with shoddy tradesmen. I spent four weeks staying between a friend's house and my father's condo as the the work was completed. At the "inspection" we had a long list of issues that needed to be addressed. Here's a sample...almost all the bathroom fixtures were installed off center or unlevel, there was a missing part on our shower door, incorrect bathroom fan installation, and lots of debris left in our house including our plastic milk container which was used to mix grout! The nightmare continued as we tried to get our issues addressed. In the meantime, I had a baby boy. Delivering my baby was easier than dealing with Royal.
- Company Response
We apologize for any inconvenience that you may have suffered during this renovation. We know that renovations can be stressful, particularly when there are other renovations going on at the same time. Controlling the process was made more difficult when the homeowner engaged our trade directly. We resolved some of the alignment issues and offered a credit which was accepted on the others. Since this project we have taken steps to insure this type of situation doesnâ€™t repeat.