Dishwasher - did not honor promised discount
Terrible Customer Service
This company does not care about your satisfaction or treat you as a valued customer.
My dishwasher was delivered damaged with a crack and dent to the back corner. Because I was told it was only cosmetic and that there were no other ones of that model in stock and a several month wait for another one, I decided to take it. I called the store right away and sent pictures and was told I would receive a discount once it was installed and I was sure it was working properly.
When my contractor went to install the dishwasher, he noticed a crack in a part at the end of the water hose. I sent a picture of this customer service and was told that this was only protective housing and was to be removed. I expressed my doubts as in the installation instructions, it shows the hose installed with this so called housing intact. I also said it didn't look removable and was told to just take a screwdriver and pry it off.
Because I felt uncertain that this was the truth, I called Bosch. They said they would send a repair person to verify. The repair person was shocked and said this cracked part was essential and he ordered a new hose. Thus, I was spared from damaging my machine further if I had followed the instructions I had been given.
I called customer service back to inform them about what happened and ask again for my discount. I was told that now I was with Bosch, they would not deal with me.
My impression of this company is that you can't trust them to make you a satisfied customer. They don't honor promised discounts for damaged goods and will give you wrong information about your appliance.
- Approximate cost of services:
- $1,350.00