Appliance Canada

Sales is fine, but lord help you if you need after sales support.

We bought a Kitched Aid dishwasher with an extended warranty less than two years ago. The dishwasher started leaking over the weekend.

I have called Customer ‘dis-service’ twice today. On both occasions I was left dangling on the queue for about 40 minutes, and then the line was disconnected.

I have also tried getting g through to anyone who will answer the phone, including our original salesman and the receptionist at this store. Nobody picks up a phone to answer. I have left messages explaining the situation. There has not been any response.

We have really appreciated dealing with you and Castlefield store staff over the past year. Although our Renos are all complete now, we will not hesitate to recommend you to anyone who might be interest in the future.

Sally L

Received excellent service during the acquisition of kitchen and laundry appliances. It was not easy trying to purchase kitchen appliances during COVID. However, Larry and Charlie from Appliance Canada, Castlefield store, guided and helped with the choices available while we were busy dealing with our kitchen and bathroom renovations. We had to put our order on hold due to COVID but when our Contractor was able to start work again, we were in touch and were able to reinstate order and delivery. Barbara

Barbara

Don't go here. They up sold me on a $5000 fridge that broke down in 5 months. Their relaxed style of not caring will really make you mad. Avoid the headache and stay away from these heartless people

After researching and visiting a number of stores to compare dishwashers, I called Appliance Canad. Iknoew tge model I wanted so I spoke to Larry and was told they could match the prices I had been quoted elsewhere and offer free delivery. The company could coordinate installation fir another $200. Since I had read some disturbing reviews from other companies I mentioned my concern to Larry and appreciated his honest answer that all companies got some poor reviews. Since the white door model I wanted wasn’t in stock, the delivery might be delayed a bit so his advice to me was to think about it, and that he was working all weekend. I placed my order later that day.
The delivery department called to check a few days later and my machine was delivered in perfect condition just as promised. As I closed my front door tge phone rand and the installer said he could be at my place in 20 minutes! Everyone I dealt with was polite and straight forward. The pricing was comparable and the service excellent.

Please do yourself a favour and stay away from Appliance Canada.
I ordered a bbq and cover. They called me and set up an appointment for delivery.
Bbq was delivered but no cover, that's when the problems began.
Called everyday starting Friday, Sat, Sun, Mon, Tues, Wed,Thurs.
Left messages every time I called, all to no avail. Called customer service too. All they did was to pass the buck.
They don't care about the customer once they have your money.

Stay away from this appliances provider. Read reviews before making a decision.

Purchased a floor model Thermador fridge from the Appliance Canada showroom. Salesperson insured us that it was as good as new and was covered by factory warranty. The fridge ended up not working even for 1 minute after delivery... apparently, it did not work while it was on a showroom floor and the salespeople just needed to get rid of it. Took 4 visits from Thermador and over one month of time for technicians to realize that the fridge is not fixable. They also mentioned that the model we bought was made in 2011 (thanks to Appliance Canada for not mentioning that).

During these 4 - 5 weeks, my family had to live without the fridge, eat out all the time and make ourselves available for service appointments during the workdays. Expenses, expenses, expenses... "Fantastic experience"...

Finally, after over a month Thermador decided to replace our unfixable fridge. By 'replacing' they actually meant issuing a store credit of about $4000 for a floor model fridge... (regular price over $8000). Personally, I don't think that it's fair on behalf of Thermador and they had to actually replace the item with a working one, but hey, whatever, we needed a new fridge. Thermador is a whole different story.

Called Appliance Canada and purchased another fridge from them (this time brand new, no floor models), had to pay another $4200 extra to get it. This is where the fun stuff began to happen.

Apparently Appliance Canada subcontract installers and delivery to independent contractors who are not connected in any way with each other or the sales department in Appliance Canada.

We were told by the sales rep that the installer will come to our house to disconnect the broken fridge and take the panels off. We were given the phone number of the installer whom we had to contact ourselves and schedule the time.

Okay, no problem. Called the guy, he came and uninstalled the appliance. Asked us to call him back and schedule another visit once the fridge is delivered (remember? delivery people don't install anything).

A sales rep told us that delivery people will call us a couple of days in advance and will give us a timeslot of when the new fridge will be delivered. Guess what? I receive a call at 11AM from a random person saying that they have my fridge and they will be at our house in 45 minutes... Well.... whatever gets me the new fridge. I take off from work and rush to the house.

When delivery people arrived it works out that there are 3 steps leading to our front yard and another 5 steps leading to the porch. Thus they can't bring the 30-inch fridge inside and I have to call back the store to reschedule the delivery so they could bring more men with them. WHAAAAT? ARE YOU SERIOUS!? How was the first fridge delivered?

Called customer service ASAP just to hear from the manager that there is nothing he could do and we should've informed him of the stairs... SERIOUSLY? Why did not you ask about the stairs? How the original fridge was delivered in the first place? After going back and forth he promised to call me back in 30 minutes. At the time of writing this, it's been over 3 hours since that promise, every time I call Appliance Canada and ask for that manager, he is magically busy with something.

My question to Appliance Canada. Is this really the experience you want your clients to have?

- Living without the fridge for almost 2 months because your sales rep sold us a non-working floor model which was 5-6 years old and did not tell us about that
- Taking numerous days of work to accommodate service calls, deliveries, installers etc... (these days do cost money to working people)
- Trying to arrange your subcontractors because your sales reps are only sales reps and you have no people to deal with any of that, you simply sell, outsource the rest and forget...
- Finally, on the day of the delivery for the new $9000 fridge, rush out of the meeting and work and fly home because you got only 45-minute notice instead of promised delivery window couple of days in advance and then have delivery people refuse to bring the fridge in?
- Talk to the manager and get blamed for not mentioning front yard stairs. Really? Don't you have that in your CRM after the first delivery? We did not even think of that.

Truly poor customer service and experience, especially after living for almost 2 months without the fridge.

At the time of writing this, we have no idea what is going on. We have uninstalled broken fridge at home and paid for $9000 fridge somewhere in the truck... no one is telling us what is going to happen. Extremely upsetting given our situation.

We are lost right now and have no idea what to do. Appliance Customer service keeps sending us to voicemails of some 'managers' the promised to deal with our problems for the last 2 month.

Before working with Appliance Canada, read their reviews and reconsider. They are not worth it.

We purchased an extended warranty for 4 appliances that we purchased. In the last year we have had to use there extended warranty. Our Fridge was broken for 8 weeks and our washer is has been broken since Dec, 4th, 2018. First it takes them an hour to answer your call, then they tell you some one will call in 2 days. Maybe they call and then they schedule a repair man in about a weeks time. He comes out and looks at the problem and tells you it will be 2 weeks to get parts. (It doesn't take 2 weeks to get a part), then the phone and schedule the service man in another week. He then shows up and the main part in Wrong..... back to 2 more weeks of waiting. This is Very Poor Service. Still waiting.

Excellent company, excellent service.
Thanks Asad Khan. Hi solved my problem in five minutes.
I'm a customer of the company about 18 years.
And got a lot set of applainses all in excellent condition. This time I not loose too!
Thank you!

I can't believe that anyone could have had a good experience with this company. I wish I would of read all the prior reviews to mine before making my purchase with them. I have had the exact same experience as everyone else . . . Treated so nicely right up until delivery day. Then the nightmare began. Two out of three appliances were damaged. After many arguments and my husband having to visit the showroom they replaced my stove. Today I am waiting for a new fridge. I thought someone put a hidden camera inside it to film our reaction every time something broke, and that we were going to end up on some kind of reality show, I couldn't believe what was happening. First the door was dented and they replaced it with another damaged door. The third door couldn't be delivered because it was damaged too. Shortly after the motor started making popping noises that progressively got louder until today when it now sounds like our fridge makes popcorn for us. Then the chrome finish started peeling off the shelves inside the fridge. Literally every part of it is peeling, dented or broken in some way. These are supposed to be high end appliances, but really all we got was a high end nightmare.Who knows what condition this replacement fridge will come in? I am praying this nightmare will end. My advice . . . STAY AWAY FROM APPLIANCE CANADA!!