Before calling Air Heating Plus I had received two other quotes for the replacement of the furnace and the duct work. Given that my house is a small bungalow with a completely open and unfinished basement,it was a straight forward job with no obstructions. The first two quotes were suspiciously high and the estimators never asked me any questions as to how I wanted the duct work configured or how the return air ducts would be improved over what existed. No explanations were given as to how they were going to do the work.
When I called Renato I was speaking to the proprietor of the business and the technician, not the sales person. He planned to come over the next day and when he was running 10 minutes late he called me before hand to let me know. He spent some time looking over the the house and asking me pertinent questions as to what my needs were and gave me a very reasonable estimate for the replacement of the furnace with a new high efficiency and new duct work.
The work was started on the day that he promised and was completed on time. We had some disagreement on some of the duct work but Renato addressed my concerns and also modified the gas lines and valves because they were not up to HVAC building codes. He did this without trying to charge extra and showed his concern for safe installation practices.
After the installation I noticed how much quieter the furnace was and the heating and air conditioning temperatures became more even. However there was a minor glitch with the thermostat a month into the heating season and Renato came over right away and rectified the problem.
It is always great when when renovations go smoothly but contractors reveal more about their integrity when problems arise. In this respect Renato has proven his integrity and that he wants to build a business on reputation and fairness to his customers.