Awnings By Rolltec

Rolltec is amazing. They took their time to walk us through the various options and then helped with the final selection. The staff is courteous, professional and very accomodating. The installation was outstanding. The crew were right on time as promised and were extremely competent and pleasant. Our awning is simply perfect and is one of the best purchases we have ever made. We are now in the market for a large patio umbrella...guess where we're buying it from. No point in shopping around. Rolltec is the best solution...period..

Update! Service was good at the start. Then the unit failed and the team re-installed the unit last summer. I was told the original installation was not performed properly and needed reinforcing. However, Rolltec still charged me for the fix, standing by their one year warranty on installation. I'm awaiting resolution. Let's see if they make good.

Well... they did not. Quibbling over a $500 "make good" job seems to be their specialty. I'll go elsewhere next time, which will be soon as the whole thing is failing.

MY ORIGINAL REVIEW:
Great service, from consultation and quote to instal and demonstration. Very responsive to queries. Friendly, and professional. The product is great: works perfectly and reliably. Installation team was prompt, fast, efficient and helpful.

We were looking for an awning for our south facing deck. We went to the showroom and were greeted by the VP who took the time to answer all of our questions and go through several options complete with pricing. The awning was delivered on time and was installed by a very accommodating, professional crew. Even though it was pouring with rain they installed the awning quickly and with good humour. I would highly recommend using Rolltec.

We have had our awning from Rolltec for 4 years. It creates an ambiance and atmosphere that makes our backyard! Thanks to Helen for the excellent customer service and incredible product.

Today, I ordered a new valance and a removable valance. We purchased the retractable Awning in May 1996 and this is the first time after 17 years that we had to replace something. Great pruduct !

Fabulous product and service. Great company to deal with. From the ordering process through to installation, Rolltec was very easy to deal with. Very straight forward; a lot of product selection. Terrific people. Would use them again!

In April I saw an advertisement in a home magazine for Rolltec with a 25% savings coupon. On my return from holiday, I went to the showroom and met Helen who showed me the different styles of awnings. We had an old worn awning in need of replacement. My husband had shorten the old one a couple of times over the years reducing its length and strength. On visiting Rolltec the new ones are fabulous looking and easy for me to operate on my own. I returned on Thursday with the measurements and husband, and left with my beautiful new awning. It was that easy. Thank you Rolltec and Helen for your help. My backyard will now look spectacular this summer and for years to come.

Through the process of selecting the right awning, accessories and installation, Helen, Isaac, Oscar and Addie at Rolltec were helpful and professional. The awning looks stunning over our patio and I know it will provide years of enjoyment for our family -- I know because I had a Rolltec awning installed on my previous house 13 years ago and it is still working and looks great!

We shopped around. The results were obvious. If you are looking for quality,professionalism and friendly customer service at a decent price, you don't have to go anywhere else. Helen in sales was helpful, accommodating and patient. The installation was completed ahead of schedule quickly and professionally. The installers, Oscar and Igal were a pleasure to deal with. If you are looking for an awning, this is the place.If you see a 10 rating, it is because they deserve it.

We visited the showroom prior to our purchase of an awning for our new home. We were very well received and guided to the best product for our needs. The installation was flawless and professional. The awning looks and works great.

With the nice weather returning, we called to ask a question in regards to maintenance or servicing of our awning as it had started to make a small clicking sound towards the end of the roll-out. Since some installers were to be in my neighbourhood in the following days, Helen from Roll-tec sent them to our house at no charge!! The servicemen were very professional and helpful. This was our 4th time interacting with different people at Rolltec and each time we were impressed with the customer service and professionalism of these employees.

We ordered a side curtain for our awning and although a little expensive, we loved our experience with Rolltec and do not hesitate to recommend to everyone interested in an awning for their home or business.