I had no problems with Mr.Fireplace initially as there selection was good, Dave seemed competent in delivering what we asked, the problems arose from the install.Not sure why Mr.Fireplace decides to sub out there installs as if they didnt do this they would maybe have a better bead on what was going on.
We had a father/son team who arrived late ,banged the fireplace down the stairs as I think it was too heavy for the older of the two .I had to listen to the 2 of them argue back and forth while installing my fireplace and in the end to secure the plate to the floor joist drilled two screw holes through my Kitchen floor right beside our pets bed and where our kids run around.I have notified my sales rep Dave, and management and still have no answers as to how they expect to make good. Not impressed,
Since this was published Mr.Fireplace stepped up and paid for the damages to my floor and in quick order I might add.I will use them in the future and will chock up the incident as a error on the part of the installers not Mr.Fireplace
- Approximate cost of services:
- $6,500.00