Mr Fireplace

Fireplaces
Calgary AB T2A 0W1
Write a Review
Write a Review

HomeStars  >  Fireplaces in Calgary  >  Mr Fireplace  >  fireplace repair
KC in NW
KC in NW
1 review Calgary, AB

First Review

0/10

fireplace repair

my dealings with Mr. Fireplace were nothing but unpleasant. The individuals that showed up were to change out a simple valve on the fireplace due to it not working properly. Keep in mind that this was a 3 year old condo building/fireplace. According to the manager of Mr.Fireplace the valve was replaced and the igniter busted while they were replacing the valve. They did not notice that until they came back a 2nd time, therefore charging for a 2nd drop in fee. When they finished the work in the afternoon they demanded payment right away, before I could see if it actually worked this time. So when I told them no payment until I see it actually working, they threatened me with a lean on the condo.
Now the part that pissed me off, keep in mind we paid them all ready $600 to change out the valve and fix the fireplace. I get home fireplace still does not work. I called a separate vendor to come check the work that Mr.Fireplace did. Well low and behold the valve was not changed out, they have a date stamped on them when they are produced, mine was still dated 3 years ago. So the new vendor changed out the valve for $400 dollars and it works just fine.
When I confronted the manager at Mr.Fireplace they told me that was impossible. I told him well I have the original valve in my hand and a bill for $400. Since I stilled owed $50 for the igniter and drop in fee. He mentions that if I don't pay the $50 dollars they will place a lean on the house. I asked him why he is not standing behind his work, answer "why should I you already paid me". I told him forget it, I am not paying the $50.
I would not recommend Mr.Fireplace to anyone, better to keep your money and not have a fireplace that works.

Approximate cost of services:
$600.00
1 of 3 people found this review helpful.
Was this review helpful?
Company Response

We are sorry to hear about your unpleasant experiences with our service. This is out of character with our company as a whole. It is not our company policy in any way to put a lean on someones house for an unpaid invoice. I would also like to let you know that the manager that would have been here at that time is no longer working for us.

We here at Mr. Fireplace stand behind our service and if a part that we replaced had failed so soon it should have been a warranty call not a chargeable call.

Again I apologize for any inconvenience this has caused you. If you like you can call in and speak with a manager and we can look into your case more thoroughly so we can prevent this in the future and right any wrongs with this case.

Thx