Classic Fireplace and BBQ Store

Fireplaces
Toronto ON M1B 5M5
Write a Review
Write a Review

HomeStars
Fireplaces
Classic Fireplace and BBQ Store
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Classic Fireplace and BBQ Store

Average customer rating:
9.8 10 (229 reviews)

Sort by

Terence in Richmond Hill
Terence in Richmond Hill
0 reviews Toronto, ON
10/10

Friendly and Amazing Service!

We purchased a Napoleon Phantom Prestige 500 Gas Grill with gas installation in June and we absolutely love it! First off thank you to Edward for his amazing customer service, knowledge, and recommendation! Edward was able to provide us with options according to our needs and definitely got the perfect fit. From entering the show room to setting up the delivery and installation, Edward exceeded our expectations with attention to detail. Thanks for making this a great experience!

Approximate cost of services:
$4,000.00
Was this review helpful?
Company Response

Thank you for the great review Terence. We appreciate you choosing Classic Fireplace for your recent BBQ purchase!

Conlan Pereria from Markham
Conlan Pereria from Markham
2 reviews Markham, ON
10/10

New Built-in BBQ and Linear Fireplace

Edward was extremely helpful and knowledgeable during the entire process from start to finish in getting us setup with a Linear fireplace (for our basement) and Napoleon Built-in grill (backyard). His advise and guidance on what would work best for our home and backyard was spot on while keeping in mind the budget we had to work with. I would recommend him to any of our friends and family.

Approximate cost of services:
$12,000.00
Was this review helpful?
Company Response

Conlan, we appreciate your business and for taking the the time to leave us a review. We know you will be enjoying your new fireplace and BBQ for years to come.

Matt Elliott from Old Toronto
Matt Elliott from Old Toronto
4 reviews Toronto, ON
10/10

New Napoleon Grill - assembled, delivered and fired up in no time

After a recent backyard makeover, we decided it was time to replace my 12-year-old natural gas grill that was close to disintegration. With my sights set on a Napoleon Prestige 500, I was all set to buy through the Napoleon website, but I was not relishing the idea of spending an afternoon assembling the pieces and hooking it up to my gas line.

On a whim, I looked to see if there were local options that could handle assembly, delivery and gas-line hook-up. A quick email to Classic Fireplaces got me exactly what I was looking for. Babz offered me the same sale price as the Napoleon website, and threw in a free cover that offset much of the cost of delivery and gas hook-up.

Delivery was super smooth and the team gave me a complete demo of all the grill features. We've been firing it up every night ever since.

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Hi Matt, we are thrilled you chose to buy your new grill from Classic Fireplace and BBQ. Local service and knowledgeable people can't be replicated online. Thanks for sharing your review it really helps us.

Jerome McNevitts
Jerome McNevitts
2 reviews Ajax, ON
10/10

Replaced BBQ

Bought Napoleon BBQ 12 yrs ago and it was time for a replacement. We went back to the Classic Fireplace where we bought our 1st one - fantastic service as soon as we stepped in! Edward-Chantelle-Mat = the Dream Team! They even questioned why we were buying a new one as the warranty on our existing BBQ was still in place. We really appreciated their support and advice. We reached out to Napoleon to discuss warranty but to our disappointment it didn't go anywhere meaningful. Nevertheless, we were so impressed with the "Dream Team" we went back to buy a new one. They didn't disappoint - they explained all the latest features of the new products and went above and beyond to place us in the right product given our needs. They provided a good price and also went above and beyond to get us the BBQ same day. They even assembled it (sufficient to get in our vehicle) in < 1 hr. We were BBQ'ing in <60 minutes when we got home. Many thanks to Edward, Chantelle and Mat!!!

Attention Edward: - we should have pushed harder for the ice bucket - my wife is still not holding my drink while BBQ'ing -- needed that on the invoice!

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Thank you for the review Jerome. I am so glad the Dream Team was able to assist and that you continue to support local by shopping at choose Classic Fireplace and BBQ. Enjoy your new grill!

Teresa67
Teresa67
0 reviews Ajax, ON
10/10

Gas line installation

We recently purchased a new home and we needed a gas line run from our furnace room to our backyard. We bbq a lot and we purchased our Napoleon Grill from Classic Fireplace and BBQ 5 years previous. We had a great experience at that time so we called them about our new gas line. The team at Classic were excellent from the get go.tt Terry came to scope out the job which was in no way cookie cutter. He came up with some ideas on how best to run the gas line. He brought in Stephen to install it and with and with the help of his colleague Shawn they did a very clean installation. They were efficient professional. We will recommend them to all our family and friends. We look forward to working with Classic FIreplace and BBQ in the future when we get our outdoor kitchen,

Approximate cost of services:
$1,800.00
Was this review helpful?
Company Response

Thank you for the great review. Our team loved the challenge and are thrilled you are happy with the outcome. We can't wait to see you again to help with your dream outdoor kitchen.

John Nicholls in Ajax
John Nicholls in Ajax
1 review Ajax, ON
10/10

Replacement gas fireplace

We could not be more pleased with the final result. Due to size issues it could have been a major job but the service from Terry was excellent and he met our needs in every way. We would highly recommend him and this company for gas fireplace replacement or new installation.

Approximate cost of services:
$6,500.00
Was this review helpful?
Company Response

Hi John and thank you for taking the time to provide us a review. We are so happy that we were able to help.

Colin in Toronto
Colin in Toronto
1 review Oshawa, ON
10/10

Fireplace removal

I had Shawn and Matt from the Whitby location come to my home to help remove my gas fireplace. Not only were they very professional but also clean and efficient. Its nice to know you have great employees like this that go home to home. I would definitely recommend these gentlemen to anyone who requires the service they provide. Special mention to Karen and Nicole who also came out prior for measurements. The whole team seems solid and look forward to working together more in the future.
Colin.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Thank you for taking the time to provide such a great review Colin. I will pass your comments along to Matt, Shawn Karen and Nicole, they will be thrilled to hear they exceeded your expectations.

StevieB
StevieB
0 reviews Toronto, ON
10/10

Great Service and Friendly Staff

Edward, Mat and Chantelle (the weekend crew) were very friendly and professional and helpful. No sales pressure or hovering over shoulder - very pleasant and helpful when answering questions. Very knowledgeable and open/honest without trying to upsell.

The store also offers price matching which is a bonus.

Approximate cost of services:
$1,550.00
Was this review helpful?
Company Response

Thank you for the review and for trusting Classic Fireplace and BBQ Store with your recent purchase.

Levi in Bradford
Levi in Bradford
0 reviews Mississauga, ON
10/10

amazing

Thank you for this amazing service i loved the owner and his amazing help getting me a fireplace.

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

Hi Levi, Thank you for your kind words and for choosing Classic Fireplace and BBQ. We are thrilled we could help with such an important purchase.

Private User
Private User
Private User reviews Toronto, ON
10/10

I got a new BBQ!

Excited to get my new Prestige BBQ. Mat and Edward were very knowledgeable and informative, understanding the Canadian landscape for us year round BBQ enthusiasts. Can't wait to get cooking.

Approximate cost of services:
$2,300.00
Was this review helpful?
Company Response

Thank you for purchasing your new grill from Classic Fireplace and BBQ. We really appreciate your business and for supporting local. We trust you will enjoy your new grill for years to come!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace and BBQ Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL.
We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels.
Accessories including tool sets, screens & wood holders.
BBQs, Smokers, charcoal grills and accessories!
We are open for business and we are following all Covid-19 regulations.
416-283-2783

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque & cash
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.