Classic Fireplace & Bbq Store

Fireplaces
65 Rylander Blvd Toronto ON M1B 5M5
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Classic Fireplace & Bbq Store
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97%

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Reviews by rating (past 12 months)
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Reviews for Classic Fireplace & Bbq Store

Average customer rating:
9.9 10 (194 reviews)

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Kathy
Kathy
7 reviews Toronto, ON
10/10

New Gas Fireplace Insert

From the moment of initial contact to the installation, we were so impressed with the exceptional customer-focused and professional service. Terry shared his superior experience when helping us select a new gas fireplace insert that not only fit technical requirements but also the design of our home. The Kingston Road showroom was so well equipped with high quality products and we were able to see the actual Valor G3.5 model that we selected at work. The availability and installation scheduling accommodated our needs. Our installers, Kyle and Connor, arrived on time, were highly experienced and personable, and completed the installation efficiently. They demonstrated such care when working in our home and took time to explain the installation steps and provide a clear demonstration of the setup and use of the new fireplace. Thanks to all of the Classic Fireplace team for an amazing service experience. We highly recommend Classic Fireplace which will be our "go to" for all future purchases and fireplace maintenance needs.

Approximate cost of services:
$7,500.00
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Company Response

Thank you so much for taking the time to write a review. We are very happy to read that you are pleased with your new Valor G3.5 and that you enjoyed the whole process. We are very proud of the team we have and the services we provide. Thank you for choosing to work with us on your project and we look forward to working with you again in the future.

Sam in Etobicoke
Sam in Etobicoke
0 reviews Toronto, ON
10/10

3rd project - same Excellent service

This is the 3rd purchase and the team from Classic was great to deal with. Dealt with any questions or issues quickly and efficiently. Their service and install crew are the most professional Ive come across. Highly recommend.

Approximate cost of services:
$7,500.00
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Company Response

Thank you so much for taking the time to write a review. Being a repeat customer speaks volumes and we truly appreciate you choosing us consistently. We look forward to working with you again in the future.
Many thanks.

Sue in Toronto
Sue in Toronto
0 reviews Courtice, ON
10/10

Gas Fireplace Installed

We purchased a G3 Classic Valor fireplace. From the awesome in-store service we received from "Miriam" to the EXCELLENT Professional customer service from "Karen". We are so overwhelmed and pleased with our new fireplace. Nicole (Accounting) always quick to respond to any of my requests. Kyle and Connor were also VERY professional with the installation , quick and clean to remove our Cast Iron insert. Not to mention how patient they were with me while explaining how the fireplace worked with the remote. Karen is always quick to respond to any of my questions and always answered them in a timely manor. Which is very much appreciated. I would HIGHLY recommend this store and location to ANYONE. WONDERFUL experience 10 out of 10 !!!
Sue in Courtice

Approximate cost of services:
$5,000.00
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Company Response

Thank you so much for such a fabulous review. We pride ourselves on the excellent service we offer throughout the process and we are so happy to hear that you enjoyed your experience with our team. Thank you for choosing to work with us on your project - we know there are other options out there so we appreciate you selecting us and we look forward to working with you again in the future.

Tom in Toronto
Tom in Toronto
0 reviews Toronto, ON
10/10

Super BBQ purchase experience

We purchased a new natural gas Napoleon BBQ from the Beaches store and it was delivered today. The BBQ is amazing, and the entire purchase experience was top notch. Great advice on the purchase and John and Kyle, who delivered and installed the unit were great, efficient, friendly and helpful, hooking everything up and showing me how to use and service the BBQ. Highly recommended!

Approximate cost of services:
$1,100.00
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Company Response

Thank you so much for sharing your positive experience. We wish you many happy hours grilling on your brand new BBQ and we thank you so much for choosing Classic Fireplace.

Gary Taylor
Gary Taylor
1 review Ajax, ON
10/10

Gas fireplace insert installed

Just had our Valor gas fireplace insert installed today. Our salesperson, Terry, was fantastic in helping us choose the right model. Kyle and Conner did an awesome job installing it and explaining how to use the remote. We are totally pleased with our purchase and the fantastic service in sales and installation. It is nice and warm in the family room too. We will definitely recommend Classic Fireplace to our friends!

Approximate cost of services:
$5,700.00
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Company Response

Thank you so much for taking the time to write a review, we truly appreciate it. We are so glad to read how happy you are with your new fireplace. Thank you so much for choosing to work with us on this project and we look forward to working with you again in the future.

Jennifer in Toronto
Jennifer in Toronto
2 reviews Vaughan, ON
10/10

Gas Firepace purchase and Installation

From the moment I contacted Classic Fireplace, the service was nothing more than incredible. From a simple phone call, Babz knew exactly what our family was looking for in terms of removing the wood burning fireplace in our upstairs family room and installing a new gas one. I was reassured that they did jobs like this all the time. (I had been told by other companies it was too complicated.) Josh, the owner, came the following week and spent time clearly explaining the job, and telling us exactly what would be done in terms of gas line installation and what fireplace would best fit our needs.
We set up a date for installation, and Babz was kind enough to get in touch with us when there was an opportunity to have an earlier date when it became available. The installers came early in the morning and worked tirelessly throughout the day. They were so friendly and polite, and they answered every question and explained everything they were doing. I remember Stephen's name but forget the name of the other installer, but they were both just great! The area was left spotless, and the new fireplace is a great start to our family room renovation. I cannot say enough about the team at Classic Fireplace! Their communication was top notch. Throughout the entire process, they always responded in a timely manner, whether by text, email or phone. No question or concern was ever dismissed. There was a time when they even replied to an after hours call. I am so happy that I found this company, and I would recommend them to anyone who is looking for people with a deep knowledge of their products, great workmanship, and incredible customer service. Thank you, Classic Fireplace and BBQ!

Approximate cost of services:
$6,000.00
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Company Response

Thank you so much for taking the time to write such a glowing review, we truly appreciate it. We are so glad that you are happy with the service that you received and that you love the finished project. Stephen and Riley are an excellent, thorough and meticulous install team for sure. Thank you for choosing to work with us on your project and we look forward to working with you again in the future.

TerryM
TerryM
0 reviews Toronto, ON
10/10

Excellent Service

We had a problem with our Montigo D34DV fireplace (burner would shut off after a few minutes) and called Karen to request service. Travis arrived as scheduled and was quick to diagnose the problem (defective thermopile). Despite working on a rather difficult model, Travis replaced the defective part in an efficient and friendly manner. I wish to give a big shout out to Travis and the folks at Classic Fireplace. It is reassuring to still find a company that provides good honest service at a great price. Bravo!

Approximate cost of services:
$175.00
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Company Response

Excellent!! We love it when we read reviews praising the tricky work that our service department do. Thank you for taking the time to share your positive experience and we look forward to working with you again in the future.

Brenda in Toronto
Brenda in Toronto
1 review Toronto, ON
10/10

Gas Fireplace Installation by Classic Fireplace In Ajax

Our gas’s fireplace of 30 years finally stopped working in December. We had Terry from Classic Fireplace in Ajax come out and give us a quote on a new one. From the moment Terry came in to our home he was professional, friendly and most of all really knew his products. Since we were already dealing with an existing gas fireplace as well as surrounding marble and mantle, we were very concerned with not requiring a multitude of costly changes. As soon as Terry did the measurements he gave us his opinion of which fireplace would fit in perfectly. He assured us this particular model would not require any tiling or carpentry. We did our due diligence and had 2 more quotes but were left with many more questions and uncertainties. The others told us they would need to do follow up tiling and possibly drywalling. We called Terry and he came back out to the house and alleviated any concerns the other companies gave us. The day of installation Kyle and Connor arrived earlier than the expected mid day time, which was awesome! They were very professional, courteous and friendly. They worked extremely well together anticipating the next persons needs. They gave us detailed instructions on how to use it and their clean up was impeccable. They were in and out much faster than expected and most of all the fireplace Terry suggested fit as though it was meant to be there from the start!! Our family is exceptionally pleased and enjoying the comfort and warmth the fireplace brings.

Approximate cost of services:
$5,800.00
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Company Response

Thank you so much for taking the time to share your positive experience. We are very proud of the team we have here and are so glad that Terry was able to find the perfect for you. Thank you for choosing to work with us on your project, we truly appreciate it and look forward to working with you again in the future.
Many thanks.

Private User
Private User
Private User reviews Ajax, ON
10/10

Beyond Happy With Our New Fireplace

Adam made our vision a reality. Adam and Braden were professional, left every day leaving the place clean and tidy, were friendly and their craftsmanship is outstanding.

We couldn’t be happier with our new fireplace with built in shelves. It has completely transformed the room.

Thank you.

Approximate cost of services:
$15,000.00
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Company Response

Thank you so much for taking the time to share you experience. We are so glad that you have seen your vision come to life and that you are happy with your new space. We look forward to working with you again in the future.

marjorie
marjorie
1 review Oshawa, ON
10/10

installation of wood fireplace

I had my old gas fireplace removed and put in a wood burning fireplace. the space to do this was limited but Karen at Classic Fireplaces found the perfect fireplace for me
the workmen came on time and were very neat It was done properly and got the approval of the bylaw officer for Oshawa
the contractor referred to me to do the finishes was just excellent
I am enjoying my fireplace very much and know it was done properly and in compliance with the City of Oshawa bylaws
I would strongly recommend Classic Fireplace
Marjorie Giard

Approximate cost of services:
$18,000.00
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Company Response

Thank you so much for the glowing review, we appreciate you taking the time to write it and for choosing to work with us on your project. You picked the perfect time to have a new fireplace! We look forward to working with you again in the future. Many thanks

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace & Bbq Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL.
We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels.
Accessories including tool sets, screens & wood holders.
BBQs, Smokers, charcoal grills and accessories!
We are open for business and we are following all Covid-19 regulations.
416-283-2783

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque & cash
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.