Classic Fireplace & Bbq Store

Fireplaces
65 Rylander Blvd Toronto ON M1B 5M5
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Classic Fireplace & Bbq Store
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94%

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Reviews by rating (past 12 months)
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Reviews for Classic Fireplace & Bbq Store

Average customer rating:
9.9 10 (172 reviews)

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Arun
Arun
3 reviews Brampton, ON
10/10

Outdoor gas Fireplace with delivery & Installation

I was in the market for an outdoor fireplace and thought I would try my luck with this company. From the very first interaction I received top notch customer service from Terry. I was looking for the Dekko line of outdoor fireplaces and ordered the Serenade model. I was also looking for a delivery and installation which this company provides. The delivery team of Ben and John provided excellent service and the Gas technician Rick was amazing as well. I cant wait to purchase future items for this company. Big thank you to Terry who really want above and beyond to ensure everything went well (including double checking to order fulfillment time with the manufacturer prior to the purchase). The fireplace arrived exactly on time and we are absolutely loving it :)

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Company Response

Thank you so much for your wonderful words. We really appreciate you taking the time to write a review and we are so glad you had a good experience. Enjoy your Dekko Serenade - that is a beautiful unit and you are going to love it now that the nights are beginning to get cooler. We look forward to working with you again.

Reno Queen
Reno Queen
0 reviews Toronto, ON
10/10

Purchase/Install of New Gas Fireplace

My husband and I couldn't be more pleased with the recent purchase and install of out NaploeonAscentX36 direct vent fireplace.
The customer service is amazing from everyone we dealt with.
Bruce who spoke with us several times to provide us with the best product for our space. Josh who came to assess the existing unit to ensure a smooth install. To the install team including Kyle who worked with the contractor onsite to resolve a small install issue .They were courteous, professional and cleaned up after words. Edward who dealt with my many questions over the phone/in person and provided information and update as necessary.
We've purchased here before and will be back for the basement reno!!

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Freddie
Freddie
0 reviews Toronto, ON
10/10

Napoleon BBQ

I went to the classic fireplace store at Rylander blvd. Bruce was a great help in the store. I have Ben, John and Ricky installed a Napoleon BBQ for me. I have to say that I am very pleased and impressed by their professionality and their service. Great, fast and clean service. two thumps up
Freddie

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AM
AM
0 reviews Ajax, ON
10/10

Stellar Job

We're very pleased with the service, workmanship and product. (New Valor brand Gas Fireplace!)
Our salesperson, Terry, answered all our questions and gave us a firm quote and follow-up service. Our installers, Kyle & Connor, did a fast and accurate job....and answered all our questions, too. Everyone was on time, professional and friendly. It felt GREAT to support a LOCAL & family-owned business.

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Company Response

Thank you so much for taking the time to share your positive experience. Thank you for supporting us - we are so glad that you are happy with both the service and end product.

Chris in Guelph
Chris in Guelph
0 reviews Richmond Hill, ON
10/10

5-Start Company

Searching around the city for the best possible deal with "white glove" service and I can tell you that the big shops didn't care and the little ones tried. When I got to Classic, they proved it. Their sales, installation, and post sales customer service (buying or just inquiring) was exceptional. I don't care if you are on the opposite side of the city as Classic, I'd suggest paying for their service delivery and installation, you will not be disappointed and it's more than worth the price.

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Irene
Irene
1 review Toronto, ON
10/10

Installation of Valor fireplace

Classic Fireplace installed a Valor fireplace this spring at my place. We are very happy with the process and the final product. There was demolition involved of the massive stone works surrounding the previous wood fireplace. From initial contact with Josh, the owner to Edward, the salesperson, to the demolition team and finally the installation team. Everyone is professional and fast. Special thanks to Edward, who answers my many questions and is very nice from start to finish. Thank you for a job well done

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Company Response

Thank you so much for taking the time to share your positive experience with Classic Fireplace. We are very glad that you are pleased with the result, and that the process was an easy and enjoyable one for you. We look forward to working with you again in the future. Thanks so much.

Private User
Private User
Private User reviews Whitby, ON
10/10

Top Notch Service with Edward!

We purchased a Napoleon Prestige 500 from Classic Fireplace. We worked closely with Edward who was by far the most pleasant, professional, accommodating and kind person ANYONE could deal with—Edward was patient, took time to answer any questions and ensured a smooth process from purchase to delivery.

We also dealt with Thang the warehouse manager who was an absolute pleasure to deal with as well. Thang was beyond accommodating in ensuring our bbq was delivered on time and without any incident amid lockdown concerns.

The service at Classic Fireplace isn’t just good customer service—they’re just good-hearted (and knowledgeable) people who have a passion to help others. Edward, Thang and our delivery techs were consummate professionals who at their core are kind and have a real desire to help others and support their customers.

I will not buy a bbq at any other place than here.

Thank you Edward, Thang and the amazing team at Classic Fireplace!

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Private User
Private User
Private User reviews Toronto, ON
10/10

BBQ

I bought a Napoleon BBQ from the Rylander location. No pressure sales, great service, highly recommended. The delivery men were outstanding and took the time to explain everything. Service provided is superior to what is offered by any of the big box stores. I am a satisfied customer and will not hesitate to recommend this business.

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Company Response

Thank you so much for you comments, we are so glad that you are pleased with both the product and the service. We look forward to working with you again in the future.

Ian
Ian
1 review Toronto, ON
10/10

Gas Fireplace Installation

Dealing with Edward at the store was a pleasure. He is professional, kind and courteous. He answered all our questions and provided the solutions we were looking for.

Also, have to mention the installer Steven. Extremely passionate about his work, professional, very responsive and knows exactly what he’s doing. Didn't have to worry about anything while he was here as he is very detailed oriented and made adjustments where necessary.

I highly recommend Classic Fireplace to anyone in the GTA that is looking for gas fireplace installation, BBQs and gas line service.

Ian

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Company Response

Thank you very much for your kind words. We really appreciate you taking the time to share the positive experience you had with Classic Fireplace. We are so glad that you are happy with your fireplace and the experience you had and we hope to work with you again in the future. Many thanks

Mary
Mary
2 reviews Toronto, ON
10/10

VALOUR G3.5 GAS FIREPLACE INSERT-CLASSIC FIREPLACE AJAX LOCATION

Had been trying for months to have this fireplace installed with another company that was supposed to be good. Never returned calls, or emails. Then we decided to go to Classic Fireplace in Ajax. Terry was amazingly helpful, eager to come and see our fireplace. He easily found solutions to a "small" issue. He put us at ease and had the best install team sent to our home. Steve and Shaun- not enough that I can say - you were on time, you made it all look so easy, tidy, clean, amazing work. Thank you for doing your job so well. We are so happy with our fireplace, of course we used it immediately. You want or need a fireplace, go see Terry and his team in Ajax, you won't be disappointed. Don't waste your time going to anyone else!

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Company Response

Thank you so much for taking the time to share your positive experience with our Ajax location and Terry, as well as our great install team Stephen and Shawn. We appreciate you choosing to work with us on your project and we look forward to working with you again in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace & Bbq Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL.
We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels.
Accessories including tool sets, screens & wood holders.
BBQs, Smokers, charcoal grills and accessories!
We are open for business and we are following all Covid-19 regulations.
416-283-2783

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque & cash
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.